Hello Sharon, this is very much appreciated. It sounds like to me the issue 
that you're having a, that the iTunes or app store might be timing out after 
you've entered in the correct information. This is just a simple guesses that 
never had a problem to come up like this.
Joseph Hudson
Email
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I device support
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> On Apr 28, 2016, at 3:35 AM, Sharon Hooley <[email protected]> wrote:
> 
> When I type in my password and apple id if it's there and select next, I've 
> either get "There was an error connecting to Apple", or incorrect entry.  
> Somehow, my friend is able to get past the error connecting to Apple.
> 
> 
> Sorry I wasn't completely clear.
> 
> 
> Thanks,
> 
> 
> Sharon H.
> 
> 
> On 4/26/2016 10:02 PM, Shaf Patel wrote:
>> Nobody can help you unless you describe exactly what the issue is. Just
>> saying 'I can't do something' doesn't help anybody help you.
>> 
>> On 4/27/2016 4:17 AM, Sharon Hooley wrote:
>>> Hi,
>>> 
>>> I'm frustrated when I try to sign into my Mac Book Air with OS 10, (not the 
>>> latest yet until I get the hang of things)  For some reason I can't get 
>>> through, but my sighted assistant is able to do so!  Does anyone know why, 
>>> and how I can get around like he does?  I would really appreciate any input.
>>> 
>>> Thanks,
>>> 
>>> 
>>> 
>>> Sharon H.
>>> 
> 
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