This is probably the case but also it is worth checking whether your Canon Scanner is supported at all with MacOs, a surprisingly large number are not as Canon has not bothered to create Mac support for many of their scanners, including annoyingly my expensive Canon Document Scanner which can only be used under Windows.

Sometimes alternative third party drivers can be available for this problem but I am not sure that this solution would be compatible with Docuscan.


In my case after extensive searching I had to conclude my scanner simply could not be used on a Mac.


David Griffith


On 25/09/2016 00:13, Erik Burggraaf wrote:

Docuscan plus should use any Twain compatible scanner on your Mac. my guess is that you forgotten to install the can and drivers and utilities that came with your scanner for the Mac .if they didn't come on a CD with your scanner you'll probably have to download them off the internet. hope this helps, Erik

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On September 24, 2016 4:30:33 PM "lscrivani" <[email protected]> wrote:

I just installed docu scan plus as a demo. It is only making use of the on
board camera on the mack book.  Is that the norm for the trial version.
Also I tried my cannon scanner that, is used on my windows machine and the
mac, does not see it at all.  Is that due to being incompatible?
    Louis

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