Chris,
   Thanks, and yes I think recovery mode will work here.

From E.T.'s Keyboard...
  Without H2O there is no life!
[email protected]

On 11/17/2016 10:26 PM, christopher hallsworth wrote:
Hi

Don't know, but do know single user mode is not accessible because VoiceOver is 
not loaded in this mode. There might be a way in recovery mode to manage a 
locked account. For example in Terminal you can type
resetpassword
press return and you can reset the password for the local account.


On 18 Nov 2016, at 04:34, E.T. <[email protected]> wrote:

  A friend is unable to login to his Mac after his local Apple store reset it. 
He thinks they left the user account set up which he cannot log into.

  While googling, I find articles about Single User Mode. Is this accessible? 
Or is there anther way he can change that account or create his own? He is new 
to the Mac so may be willing to sacrifice what he had already done and begin 
fresh.

From E.T.'s Keyboard...
 Without H2O there is no life!
[email protected]

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