Thanks for the explanation, Alex.  I've obviously never done this, but it's 
very good info to have.
Cheers,
Donna
> On Jun 21, 2017, at 8:03 AM, Alex Hall <[email protected]> wrote:
> 
> Sorry if my message wasn't clear. Pressing cmd-option-shift-ctrl-period is 
> how you take a diagnostic snapshot on the Mac. After anywhere from two to 
> five minutes, Finder opens with focus on the compressed file, which is still 
> very large. You then send this file, along with a description of the problem, 
> to Apple. You don't need to do this all the time, of course, but I am 
> sometimes asked for this file when VO is acting in a way that can't be 
> reproduced easily. I am guessing that, since only some users have Safari 
> problems, diagnostics may help Apple find the problem.
> 
> Sent from my iPhone
> 
> On Jun 21, 2017, at 08:48, Donna Goodin <[email protected] 
> <mailto:[email protected]>> wrote:
> 
>> Alex,
>> 
>> What is that CMD-Option-CTRL-period?  I've tried pressing it and it does 
>> nothing.
>> Cheers,
>> Donna
>>> On Jun 21, 2017, at 5:27 AM, Alex Hall <[email protected] 
>>> <mailto:[email protected]>> wrote:
>>> 
>>> I use Safari. On rare occasions I'll get busy messages that make a page 
>>> hard to use, but it's uncommon enough that I don't really worry about it. 
>>> That said, I've heard plenty of people say they experience what you do. I 
>>> have no idea why this happens to some and not others. All I can suggest is 
>>> to contact Apple about it, maybe with some system diagnostic files. When 
>>> Safari is busy, hit cmd-option-control-shift-period. After a few minutes, 
>>> you'll be placed in a Finder window where you'll find the file you want to 
>>> send along.
>>> 
>>> --
>>> Alex Hall
>>> 
>>> 
>>> 
>>> 
>>>> On Jun 20, 2017, at 22:29, Nimer Jaber <[email protected] 
>>>> <mailto:[email protected]>> wrote:
>>>> 
>>>> Hello,
>>>> 
>>>> I am wondering which browser all of you use? I often experience Safari 
>>>> saying busy, busy, busy… and it is very frustrating… I have to say that my 
>>>> browsing experience is far from delightful. Does anyone else face these 
>>>> experiences? If so, which browser do you use?
>>>> 
>>>> thanks.
>>>> 
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