Yeah good thoughts,

It’s interesting that they have plans that you can’t put together in a way that 
would work better for the customer,
I’ve got a similar situation with my mobile provider,

They give me what I want but for one feature,
But it’s not able to be added
If only these providers would play better with us the customers.

From: [email protected] <[email protected]> On 
Behalf Of Eric Oyen
Sent: Friday, 20 April 2018 2:35 PM
To: [email protected]
Subject: Re: cutting the cord pitfalls

well, it might be time to file a complaint with the FCC, FTC and a few other 
places. Then call AT&T and inform them that if they refuse to work with you, 
you will take your business elsewhere. At that point, I am sure they will 
connect you to customer loyalty dept and try to convince you to stay on. 
Convince them that the only way you will stay on is if you can get the bundle 
you want that allows you full use of your internet.

oh, by the way, record the whole call so that if they fail to cooperate, you 
can take it to some local news investigator. The last thing AT&T wants just now 
is negative publicity (they are in talks to acquire another multimedia company).

hope this helps.

-eric

On Apr 19, 2018, at 6:50 PM, Sarai Bucciarelli wrote:


Hi guys:

Well as you all remember. I decided to cut the cord and only keep my ATT Uverse 
Internet. Well, it turns out you only get unlimited Uverse Internet if you have 
laland line and tv. If you just have the internet, they cap you.
Well I work from home, so work takes up all my Internet.
They will not let me bundle Directv Now, nor my cell service, which is through 
ATT with my Internet to create the bundle.

aah, the solution according to the ATT reps is to pay for a land line and TV.
I am beyond angry. Sarai D Bucciarelli 
www.linkedin.com/in/SaraiDBucciarelli<http://www.linkedin.com/in/SaraiDBucciarelli>


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