The new keyboard design is more than a customer satisfaction issue for Apple at the moment.
https://appleinsider.com/articles/18/05/11/apple-hit-with-action-suit-over-macbook-macbook-pro-butterfly-keyboard-failures From: <[email protected]> on behalf of Simon Fogarty <[email protected]> Reply-To: <[email protected]> Date: Thursday, May 31, 2018 at 21:47 To: "'[email protected]'" <[email protected]> Subject: RE: broken down arrow key on my 2017 MBP Yeah Got the same kind of feeling about that. Mind you if customers spoke up they’d have to take notice. Or would they. From: [email protected] <[email protected]> On Behalf Of Donna Goodin Sent: Friday, 1 June 2018 1:34 PM To: [email protected] Subject: Re: broken down arrow key on my 2017 MBP Hey Simon, Sadly, I don't think Apple cares much these days about what the customer thinks. I suspect the new keyboard is here to stay. But I agree, typing on the old keyboard was much more satisfactory and efficient. Cheers, Donna On May 31, 2018, at 8:06 PM, Simon Fogarty <[email protected]> wrote: Donna, Here here, Fully with you on that statement. Bring back the older keyboard style like that of my air. From: [email protected] <[email protected]> On Behalf Of Donna Goodin Sent: Friday, 1 June 2018 12:42 PM To: [email protected] Subject: Re: broken down arrow key on my 2017 MBP Hi Tim, Just in case the problem doesn't fix itself some day, the compressed air did do the trick. In terms of this keyboard, overall,, I'd definitely prefer the old keyboard. I kept thinking I'd get used to this one, but it just hasn't happened. Cheers, Donna On May 31, 2018, at 9:59 AM, Tim Kilburn <[email protected]> wrote: Hi, I make a lot more typos too. I often hit the up arrow key when going for the right shift, an/or the question mark. I've had the sticky key problem a few time time, but in all cases, it just went away on its own by the next day. I don't have an Apple Store nearby, nor is there a certified Tech closer than a five hour drive, so, I'm glad when it fixes itself, or it's something I can do myself. Later... Tim Kilburn Apple Teacher (with Swift Playgrounds Recognition) Fort McMurray, AB Canada On May 31, 2018, at 06:33, Donna Goodin <[email protected]> wrote: I’m not a big fan of them, either. I’ve more or less gotten used to the action, but I do find that I make many more typos than I did on the old keyboard. Going to pick up some compressed air tonight. Keep your fingers crossed that that works! Thanks, Donna Sent from my iPhone On May 31, 2018, at 5:50 AM, Nickus de Vos <[email protected]> wrote: Hi Lots of complaints all over the internet about the new butterfly keyboard on the latest Macbook’s specifically complaints about keys getting stuck as seams to be your case. I can’t exactly remember what Apple recommends for cleaning it, but they actually have support articles on this. I think they recommend trying to clean it out with compressed air, maybe just double check. If a Apple store isn’t too far from you and you still have Apple Care on the machine, then just take it to them to clean out. Personally I hate those new keyboards and I dread the day when I have to upgrade my MBP to a newer one because of the keyboard. Nick On 31 May 2018, at 12:43, Donna Goodin <[email protected]> wrote: Hi all, The down arrow key on my MBP has for all intents and purposes stopped working. It doesn't press down any more. With some fussing about I can get it to work one time out of about 7. Has anyone else seen this? What did the fix involve? Was it costly? TIA, Donna -- The following information is important for all members of the Mac Visionaries list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. 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