Just tried it. The problem still exists using the external keyboard. Cheers, Donna
> On Jun 28, 2018, at 9:25 AM, Tim Kilburn <[email protected]> wrote: > > Hi Donna, > > A Windows keyboard is fine. The only difference is usually the placement of > the cmd and option keys. From the lower left of the keyboard, on the Mac > keyboard, it goes FN, control, option, command then space. On the Windows > keyboard, when connected to a Mac, at the lower left, it goes control, > command, option, space. > > Later... > > Tim Kilburn > Apple Teacher > (with Swift Playgrounds Recognition) > Fort McMurray, AB Canada > > On Jun 28, 2018, at 06:29, Donna Goodin <[email protected] > <mailto:[email protected]>> wrote: > > Hi Anne, > > I haven't. Unfortunately, the only external keyboard I have is a Windows > keyboard, so not sure how I would test this. But I don't think the problem is > the keyboard. This only happens when I'm in an editable field, email, > documents and so on. For example, when I'm reading your message, the option > key works just as expected. It's only when I go to reply to you--and thus > have an edit field open, that it stops working. > > I think I'm going to give regular Apple tech support a call this morning. > Cheers, > Donna > >> On Jun 28, 2018, at 12:54 AM, Anne Robertson <[email protected] >> <mailto:[email protected]>> wrote: >> >> Hello Donna, >> >> Have you tried connecting an external keyboard to see whether the behaviour >> continues? >> Cheers, >> >> Anne >> >> >>> On 28 Jun 2018, at 02:52, Donna Goodin <[email protected] >>> <mailto:[email protected]>> wrote: >>> >>> I'm using the left. I have the right set for shortcuts for opening apps. >>> I just tried using the right, and the result was the same. >>> Cheers, >>> Donna >>> >>>> On Jun 27, 2018, at 6:31 PM, Tim Kilburn <[email protected] >>>> <mailto:[email protected]>> wrote: >>>> >>>> Hi, >>>> >>>> One more questions. Are you using the left or right option key when >>>> trying this? >>>> >>>> Later... >>>> >>>> Tim Kilburn >>>> Apple Teacher >>>> (with Swift Playgrounds Recognition) >>>> Fort McMurray, AB Canada >>>> >>>> On Jun 27, 2018, at 17:28, Tim Kilburn <[email protected] >>>> <mailto:[email protected]>> wrote: >>>> >>>> Hi, >>>> >>>> Back to the basics. Are you interacting with the editable field before >>>> trying to use option-arrow? Is QuickNav turned off? >>>> >>>> Later... >>>> >>>> Tim Kilburn >>>> Apple Teacher >>>> (with Swift Playgrounds Recognition) >>>> Fort McMurray, AB Canada >>>> >>>> On Jun 27, 2018, at 16:20, Donna Goodin <[email protected] >>>> <mailto:[email protected]>> wrote: >>>> >>>> Nope. This is positively crazy! >>>> Donna >>>> >>>>> On Jun 27, 2018, at 4:35 PM, Tim Kilburn <[email protected] >>>>> <mailto:[email protected]>> wrote: >>>>> >>>>> Hi, >>>>> >>>>> One more try. >>>>> >>>>> 1. go to System Prefs. >>>>> 2. Select the Keyboard pane. >>>>> 3. Select the Keyboard tab within the Keyboard pane. >>>>> 4. Navigate to the Modifier keys button and press it. >>>>> 5. Navigate to the "Restore Defaults" button and press it. >>>>> 6. Press the OK button. >>>>> 7. Close System Prefs. >>>>> >>>>> Try your text field stuff now. Again, let me know how it goes. >>>>> >>>>> Later... >>>>> >>>>> Tim Kilburn >>>>> Apple Teacher >>>>> (with Swift Playgrounds Recognition) >>>>> Fort McMurray, AB Canada >>>>> >>>>> On Jun 27, 2018, at 14:54, Donna Goodin <[email protected] >>>>> <mailto:[email protected]>> wrote: >>>>> >>>>> Thanks, it is frustrating! 😊 >>>>> >>>>> Unfortunately, this last suggestion didn't help either. Thank you so >>>>> much for all your effort on this, though. You've gone way beyond my >>>>> knowledge base, so whatever the outcome, I really appreciate your work on >>>>> this. >>>>> Cheers, >>>>> Donna >>>>> >>>>>> On Jun 27, 2018, at 3:10 PM, Tim Kilburn <[email protected] >>>>>> <mailto:[email protected]>> wrote: >>>>>> >>>>>> Hmph. That sucks. I hate it when things are not super easy to fix. >>>>>> So, if you use the VO keys, then that tells me that there's nothing >>>>>> wrong with your Option key. >>>>>> >>>>>> Try this: >>>>>> >>>>>> 1. Go to the Finder. >>>>>> 2. From the Go menu, choose the Utilities folder. >>>>>> 3. In the Utilities folder, open the Terminal app. >>>>>> 4. In Terminal, interact with the Shell script area, then type the >>>>>> following command followed by the return key: >>>>>> >>>>>> nvram -c >>>>>> >>>>>> 5. Quit Terminal, close any windows and restart your Mac. >>>>>> >>>>>> Try things in text fields now. Let me know how it goes. >>>>>> >>>>>> Later... >>>>>> >>>>>> Tim Kilburn >>>>>> Apple Teacher >>>>>> (with Swift Playgrounds Recognition) >>>>>> Fort McMurray, AB Canada >>>>>> >>>>>> On Jun 27, 2018, at 13:55, Donna Goodin <[email protected] >>>>>> <mailto:[email protected]>> wrote: >>>>>> >>>>>> Hi, Tim, >>>>>> >>>>>> Enable mouse keys is unchecked. I use the standard VO keys, not Caps >>>>>> lock. >>>>>> Thanks, >>>>>> Donna >>>>>> >>>>>>> On Jun 27, 2018, at 2:00 PM, Tim Kilburn <[email protected] >>>>>>> <mailto:[email protected]>> wrote: >>>>>>> >>>>>>> Donna, >>>>>>> >>>>>>> Go under System Prefs, Accessibility, Mouse & Trackpad. Make sure that >>>>>>> Mouse keys is not enabled. If that doesn't help, do you use the VO >>>>>>> keys, or the Caps-Lock as your VO keys? >>>>>>> >>>>>>> Later... >>>>>>> >>>>>>> Tim Kilburn >>>>>>> Apple Teacher >>>>>>> (with Swift Playgrounds Recognition) >>>>>>> Fort McMurray, AB Canada >>>>>>> >>>>>>> On Jun 27, 2018, at 12:49, Donna Goodin <[email protected] >>>>>>> <mailto:[email protected]>> wrote: >>>>>>> >>>>>>> Subject line says it all. I just finished the upgrade to High Sierra. >>>>>>> All went well, but I still cannot use the option key to delete or >>>>>>> navigate text when in an edit field. *sigh* >>>>>>> Donna >>>>>>> >>>>>>> >>>>>>> -- >>>>>>> The following information is important for all members of the Mac >>>>>>> Visionaries list. >>>>>>> >>>>>>> If you have any questions or concerns about the running of this list, >>>>>>> or if you feel that a member's post is inappropriate, please contact >>>>>>> the owners or moderators directly rather than posting on the list >>>>>>> itself. >>>>>>> >>>>>>> Your Mac Visionaries list moderator is Mark Taylor. 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You can reach mark at: >>>> [email protected] <mailto:[email protected]> and your owner is Cara Quinn - you >>>> can reach Cara at [email protected] <mailto:[email protected]> >>>> >>>> The archives for this list can be searched at: >>>> http://www.mail-archive.com/[email protected]/ >>>> <http://www.mail-archive.com/[email protected]/> >>>> --- >>>> You received this message because you are subscribed to the Google Groups >>>> "MacVisionaries" group. >>>> To unsubscribe from this group and stop receiving emails from it, send an >>>> email to [email protected] >>>> <mailto:[email protected]>. >>>> To post to this group, send email to [email protected] >>>> <mailto:[email protected]>. >>>> Visit this group at https://groups.google.com/group/macvisionaries >>>> <https://groups.google.com/group/macvisionaries>. >>>> For more options, visit https://groups.google.com/d/optout >>>> <https://groups.google.com/d/optout>. >>> >>> >>> -- >>> The following information is important for all members of the Mac >>> Visionaries list. >>> >>> If you have any questions or concerns about the running of this list, or if >>> you feel that a member's post is inappropriate, please contact the owners >>> or moderators directly rather than posting on the list itself. >>> >>> Your Mac Visionaries list moderator is Mark Taylor. You can reach mark at: >>> [email protected] <mailto:[email protected]> and your owner is Cara Quinn - you >>> can reach Cara at [email protected] <mailto:[email protected]> >>> >>> The archives for this list can be searched at: >>> http://www.mail-archive.com/[email protected]/ >>> <http://www.mail-archive.com/[email protected]/> >>> --- >>> You received this message because you are subscribed to the Google Groups >>> "MacVisionaries" group. >>> To unsubscribe from this group and stop receiving emails from it, send an >>> email to [email protected] >>> <mailto:[email protected]>. >>> To post to this group, send email to [email protected] >>> <mailto:[email protected]>. >>> Visit this group at https://groups.google.com/group/macvisionaries >>> <https://groups.google.com/group/macvisionaries>. >>> For more options, visit https://groups.google.com/d/optout >>> <https://groups.google.com/d/optout>. >> >> >> -- >> The following information is important for all members of the Mac >> Visionaries list. >> >> If you have any questions or concerns about the running of this list, or if >> you feel that a member's post is inappropriate, please contact the owners or >> moderators directly rather than posting on the list itself. >> >> Your Mac Visionaries list moderator is Mark Taylor. You can reach mark at: >> [email protected] <mailto:[email protected]> and your owner is Cara Quinn - you >> can reach Cara at [email protected] <mailto:[email protected]> >> >> The archives for this list can be searched at: >> http://www.mail-archive.com/[email protected]/ >> <http://www.mail-archive.com/[email protected]/> >> --- >> You received this message because you are subscribed to the Google Groups >> "MacVisionaries" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to [email protected] >> <mailto:[email protected]>. >> To post to this group, send email to [email protected] >> <mailto:[email protected]>. >> Visit this group at https://groups.google.com/group/macvisionaries >> <https://groups.google.com/group/macvisionaries>. >> For more options, visit https://groups.google.com/d/optout >> <https://groups.google.com/d/optout>. > > > -- > The following information is important for all members of the Mac Visionaries > list. > > If you have any questions or concerns about the running of this list, or if > you feel that a member's post is inappropriate, please contact the owners or > moderators directly rather than posting on the list itself. > > Your Mac Visionaries list moderator is Mark Taylor. You can reach mark at: > [email protected] <mailto:[email protected]> and your owner is Cara Quinn - you can > reach Cara at [email protected] <mailto:[email protected]> > > The archives for this list can be searched at: > http://www.mail-archive.com/[email protected]/ > <http://www.mail-archive.com/[email protected]/> > --- > You received this message because you are subscribed to the Google Groups > "MacVisionaries" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected] > <mailto:[email protected]>. > To post to this group, send email to [email protected] > <mailto:[email protected]>. > Visit this group at https://groups.google.com/group/macvisionaries > <https://groups.google.com/group/macvisionaries>. > For more options, visit https://groups.google.com/d/optout > <https://groups.google.com/d/optout>. > > > -- > The following information is important for all members of the Mac Visionaries > list. > > If you have any questions or concerns about the running of this list, or if > you feel that a member's post is inappropriate, please contact the owners or > moderators directly rather than posting on the list itself. > > Your Mac Visionaries list moderator is Mark Taylor. You can reach mark at: > [email protected] and your owner is Cara Quinn - you can reach Cara at > [email protected] > > The archives for this list can be searched at: > http://www.mail-archive.com/[email protected]/ > <http://www.mail-archive.com/[email protected]/> > --- > You received this message because you are subscribed to the Google Groups > "MacVisionaries" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected] > <mailto:[email protected]>. > To post to this group, send email to [email protected] > <mailto:[email protected]>. > Visit this group at https://groups.google.com/group/macvisionaries > <https://groups.google.com/group/macvisionaries>. > For more options, visit https://groups.google.com/d/optout > <https://groups.google.com/d/optout>. -- The following information is important for all members of the Mac Visionaries list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your Mac Visionaries list moderator is Mark Taylor. You can reach mark at: [email protected] and your owner is Cara Quinn - you can reach Cara at [email protected] The archives for this list can be searched at: http://www.mail-archive.com/[email protected]/ --- You received this message because you are subscribed to the Google Groups "MacVisionaries" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at https://groups.google.com/group/macvisionaries. For more options, visit https://groups.google.com/d/optout.
