I just got off the phone with Apple. She had me reset the SMC, and that did no good, so they have said to go ahead and take my Mac in for the keyboard replacement, and see if that solves it. I can't imagine that this would be a hardware issue, but the tech seemed to think that if it were a software problem, resetting the SMC would have fixed the problem. Any thoughts on that? Cheers, Donna
> On Jun 28, 2018, at 10:15 AM, Tim Kilburn <[email protected]> wrote: > > Hi, > > So, knowing all this, and with all you've already tried, it sounds to me like > the option key and other aspects of your built-in keyboard are fine from a > hardware prospective. Thus, software is likely the culprit. Before we do > the drastic thing of a clean install, let's try two things. > > First thing to try is to reset your VO prefs to default and see if they're > causing any grief. > > • open the VO Utility > • Up to the File menu. > • Down to Export. > • Press cmd-shift-d to force the save to go to the Desktop. > • Press return. > • cmd-q to quit the VO Utility. > > You should now have a file on your Desktop that says something like VoiceOver > Archive. This is a backup of your current VO settings that we can easily put > back in place if this doesn't help. Next, go back into the VO Utility and go > under the File menu, choose Reset All Preferences and confirm. VO will > revert back to its default settings that Apple sends out with it. Try using > the option key now in text fields. If this doesn't help, just VO-space on > the VoiceOver Archive item on your Desktop and VO will return to the normal > way you had it set. Then we'll go to our second thing to try. > > Second Thing to Try is to create a new user and test things on it: > > • Open System Prefs. > • Open Users & Groups. > • Press the lock to unlock this pane. > • Press the Add user button > • Give the user a name and password. > • Click Create and let it do its work. > • Close System Prefs. > • Log out of this user and log into your newly created user. > • Turn on VO > • Open a TextEdit document and see if the option key works in this user. > > Let me know your results. > > Later... > > Tim Kilburn > Apple Teacher > (with Swift Playgrounds Recognition) > Fort McMurray, AB Canada > > On Jun 28, 2018, at 08:54, Donna Goodin <[email protected] > <mailto:[email protected]>> wrote: > > Just tried it. The problem still exists using the external keyboard. > Cheers, > Donna > >> On Jun 28, 2018, at 9:25 AM, Tim Kilburn <[email protected] >> <mailto:[email protected]>> wrote: >> >> Hi Donna, >> >> A Windows keyboard is fine. The only difference is usually the placement of >> the cmd and option keys. From the lower left of the keyboard, on the Mac >> keyboard, it goes FN, control, option, command then space. On the Windows >> keyboard, when connected to a Mac, at the lower left, it goes control, >> command, option, space. >> >> Later... >> >> Tim Kilburn >> Apple Teacher >> (with Swift Playgrounds Recognition) >> Fort McMurray, AB Canada >> >> On Jun 28, 2018, at 06:29, Donna Goodin <[email protected] >> <mailto:[email protected]>> wrote: >> >> Hi Anne, >> >> I haven't. Unfortunately, the only external keyboard I have is a Windows >> keyboard, so not sure how I would test this. But I don't think the problem >> is the keyboard. This only happens when I'm in an editable field, email, >> documents and so on. For example, when I'm reading your message, the option >> key works just as expected. It's only when I go to reply to you--and thus >> have an edit field open, that it stops working. >> >> I think I'm going to give regular Apple tech support a call this morning. >> Cheers, >> Donna >> >>> On Jun 28, 2018, at 12:54 AM, Anne Robertson <[email protected] >>> <mailto:[email protected]>> wrote: >>> >>> Hello Donna, >>> >>> Have you tried connecting an external keyboard to see whether the behaviour >>> continues? >>> Cheers, >>> >>> Anne >>> >>> >>>> On 28 Jun 2018, at 02:52, Donna Goodin <[email protected] >>>> <mailto:[email protected]>> wrote: >>>> >>>> I'm using the left. I have the right set for shortcuts for opening apps. >>>> I just tried using the right, and the result was the same. >>>> Cheers, >>>> Donna >>>> >>>>> On Jun 27, 2018, at 6:31 PM, Tim Kilburn <[email protected] >>>>> <mailto:[email protected]>> wrote: >>>>> >>>>> Hi, >>>>> >>>>> One more questions. Are you using the left or right option key when >>>>> trying this? >>>>> >>>>> Later... >>>>> >>>>> Tim Kilburn >>>>> Apple Teacher >>>>> (with Swift Playgrounds Recognition) >>>>> Fort McMurray, AB Canada >>>>> >>>>> On Jun 27, 2018, at 17:28, Tim Kilburn <[email protected] >>>>> <mailto:[email protected]>> wrote: >>>>> >>>>> Hi, >>>>> >>>>> Back to the basics. Are you interacting with the editable field before >>>>> trying to use option-arrow? Is QuickNav turned off? >>>>> >>>>> Later... >>>>> >>>>> Tim Kilburn >>>>> Apple Teacher >>>>> (with Swift Playgrounds Recognition) >>>>> Fort McMurray, AB Canada >>>>> >>>>> On Jun 27, 2018, at 16:20, Donna Goodin <[email protected] >>>>> <mailto:[email protected]>> wrote: >>>>> >>>>> Nope. This is positively crazy! >>>>> Donna >>>>> >>>>>> On Jun 27, 2018, at 4:35 PM, Tim Kilburn <[email protected] >>>>>> <mailto:[email protected]>> wrote: >>>>>> >>>>>> Hi, >>>>>> >>>>>> One more try. >>>>>> >>>>>> 1. go to System Prefs. >>>>>> 2. Select the Keyboard pane. >>>>>> 3. Select the Keyboard tab within the Keyboard pane. >>>>>> 4. Navigate to the Modifier keys button and press it. >>>>>> 5. Navigate to the "Restore Defaults" button and press it. >>>>>> 6. Press the OK button. >>>>>> 7. Close System Prefs. >>>>>> >>>>>> Try your text field stuff now. Again, let me know how it goes. >>>>>> >>>>>> Later... >>>>>> >>>>>> Tim Kilburn >>>>>> Apple Teacher >>>>>> (with Swift Playgrounds Recognition) >>>>>> Fort McMurray, AB Canada >>>>>> >>>>>> On Jun 27, 2018, at 14:54, Donna Goodin <[email protected] >>>>>> <mailto:[email protected]>> wrote: >>>>>> >>>>>> Thanks, it is frustrating! 😊 >>>>>> >>>>>> Unfortunately, this last suggestion didn't help either. Thank you so >>>>>> much for all your effort on this, though. You've gone way beyond my >>>>>> knowledge base, so whatever the outcome, I really appreciate your work >>>>>> on this. >>>>>> Cheers, >>>>>> Donna >>>>>> >>>>>>> On Jun 27, 2018, at 3:10 PM, Tim Kilburn <[email protected] >>>>>>> <mailto:[email protected]>> wrote: >>>>>>> >>>>>>> Hmph. That sucks. I hate it when things are not super easy to fix. >>>>>>> So, if you use the VO keys, then that tells me that there's nothing >>>>>>> wrong with your Option key. >>>>>>> >>>>>>> Try this: >>>>>>> >>>>>>> 1. Go to the Finder. >>>>>>> 2. From the Go menu, choose the Utilities folder. >>>>>>> 3. In the Utilities folder, open the Terminal app. >>>>>>> 4. In Terminal, interact with the Shell script area, then type the >>>>>>> following command followed by the return key: >>>>>>> >>>>>>> nvram -c >>>>>>> >>>>>>> 5. Quit Terminal, close any windows and restart your Mac. >>>>>>> >>>>>>> Try things in text fields now. Let me know how it goes. >>>>>>> >>>>>>> Later... >>>>>>> >>>>>>> Tim Kilburn >>>>>>> Apple Teacher >>>>>>> (with Swift Playgrounds Recognition) >>>>>>> Fort McMurray, AB Canada >>>>>>> >>>>>>> On Jun 27, 2018, at 13:55, Donna Goodin <[email protected] >>>>>>> <mailto:[email protected]>> wrote: >>>>>>> >>>>>>> Hi, Tim, >>>>>>> >>>>>>> Enable mouse keys is unchecked. I use the standard VO keys, not Caps >>>>>>> lock. >>>>>>> Thanks, >>>>>>> Donna >>>>>>> >>>>>>>> On Jun 27, 2018, at 2:00 PM, Tim Kilburn <[email protected] >>>>>>>> <mailto:[email protected]>> wrote: >>>>>>>> >>>>>>>> Donna, >>>>>>>> >>>>>>>> Go under System Prefs, Accessibility, Mouse & Trackpad. Make sure >>>>>>>> that Mouse keys is not enabled. If that doesn't help, do you use the >>>>>>>> VO keys, or the Caps-Lock as your VO keys? >>>>>>>> >>>>>>>> Later... >>>>>>>> >>>>>>>> Tim Kilburn >>>>>>>> Apple Teacher >>>>>>>> (with Swift Playgrounds Recognition) >>>>>>>> Fort McMurray, AB Canada >>>>>>>> >>>>>>>> On Jun 27, 2018, at 12:49, Donna Goodin <[email protected] >>>>>>>> <mailto:[email protected]>> wrote: >>>>>>>> >>>>>>>> Subject line says it all. I just finished the upgrade to High Sierra. >>>>>>>> All went well, but I still cannot use the option key to delete or >>>>>>>> navigate text when in an edit field. *sigh* >>>>>>>> Donna >>>>>>>> >>>>>>>> >>>>>>>> -- >>>>>>>> The following information is important for all members of the Mac >>>>>>>> Visionaries list. >>>>>>>> >>>>>>>> If you have any questions or concerns about the running of this list, >>>>>>>> or if you feel that a member's post is inappropriate, please contact >>>>>>>> the owners or moderators directly rather than posting on the list >>>>>>>> itself. >>>>>>>> >>>>>>>> Your Mac Visionaries list moderator is Mark Taylor. 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You can reach mark at: >>> [email protected] <mailto:[email protected]> and your owner is Cara Quinn - you >>> can reach Cara at [email protected] <mailto:[email protected]> >>> >>> The archives for this list can be searched at: >>> http://www.mail-archive.com/[email protected]/ >>> <http://www.mail-archive.com/[email protected]/> >>> --- >>> You received this message because you are subscribed to the Google Groups >>> "MacVisionaries" group. >>> To unsubscribe from this group and stop receiving emails from it, send an >>> email to [email protected] >>> <mailto:[email protected]>. >>> To post to this group, send email to [email protected] >>> <mailto:[email protected]>. >>> Visit this group at https://groups.google.com/group/macvisionaries >>> <https://groups.google.com/group/macvisionaries>. >>> For more options, visit https://groups.google.com/d/optout >>> <https://groups.google.com/d/optout>. >> >> >> -- >> The following information is important for all members of the Mac >> Visionaries list. >> >> If you have any questions or concerns about the running of this list, or if >> you feel that a member's post is inappropriate, please contact the owners or >> moderators directly rather than posting on the list itself. >> >> Your Mac Visionaries list moderator is Mark Taylor. 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You can reach mark at: >> [email protected] <mailto:[email protected]> and your owner is Cara Quinn - you >> can reach Cara at [email protected] <mailto:[email protected]> >> >> The archives for this list can be searched at: >> http://www.mail-archive.com/[email protected]/ >> <http://www.mail-archive.com/[email protected]/> >> --- >> You received this message because you are subscribed to the Google Groups >> "MacVisionaries" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to [email protected] >> <mailto:[email protected]>. >> To post to this group, send email to [email protected] >> <mailto:[email protected]>. >> Visit this group at https://groups.google.com/group/macvisionaries >> <https://groups.google.com/group/macvisionaries>. >> For more options, visit https://groups.google.com/d/optout >> <https://groups.google.com/d/optout>. > > > -- > The following information is important for all members of the Mac Visionaries > list. > > If you have any questions or concerns about the running of this list, or if > you feel that a member's post is inappropriate, please contact the owners or > moderators directly rather than posting on the list itself. > > Your Mac Visionaries list moderator is Mark Taylor. You can reach mark at: > [email protected] <mailto:[email protected]> and your owner is Cara Quinn - you can > reach Cara at [email protected] <mailto:[email protected]> > > The archives for this list can be searched at: > http://www.mail-archive.com/[email protected]/ > <http://www.mail-archive.com/[email protected]/> > --- > You received this message because you are subscribed to the Google Groups > "MacVisionaries" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected] > <mailto:[email protected]>. > To post to this group, send email to [email protected] > <mailto:[email protected]>. > Visit this group at https://groups.google.com/group/macvisionaries > <https://groups.google.com/group/macvisionaries>. > For more options, visit https://groups.google.com/d/optout > <https://groups.google.com/d/optout>. > > > -- > The following information is important for all members of the Mac Visionaries > list. > > If you have any questions or concerns about the running of this list, or if > you feel that a member's post is inappropriate, please contact the owners or > moderators directly rather than posting on the list itself. > > Your Mac Visionaries list moderator is Mark Taylor. You can reach mark at: > [email protected] and your owner is Cara Quinn - you can reach Cara at > [email protected] > > The archives for this list can be searched at: > http://www.mail-archive.com/[email protected]/ > <http://www.mail-archive.com/[email protected]/> > --- > You received this message because you are subscribed to the Google Groups > "MacVisionaries" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected] > <mailto:[email protected]>. > To post to this group, send email to [email protected] > <mailto:[email protected]>. > Visit this group at https://groups.google.com/group/macvisionaries > <https://groups.google.com/group/macvisionaries>. > For more options, visit https://groups.google.com/d/optout > <https://groups.google.com/d/optout>. -- The following information is important for all members of the Mac Visionaries list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your Mac Visionaries list moderator is Mark Taylor. You can reach mark at: [email protected] and your owner is Cara Quinn - you can reach Cara at [email protected] The archives for this list can be searched at: http://www.mail-archive.com/[email protected]/ --- You received this message because you are subscribed to the Google Groups "MacVisionaries" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at https://groups.google.com/group/macvisionaries. For more options, visit https://groups.google.com/d/optout.
