Hi, It sounds like even though you have Internet access, your MBA is not currently connected to the WiFi and, thus not connected to the Internet. Did the Apple Accessibility rep ask you to hold the power button in for about six to seven seconds which should make sure that the MBA is powered down. Leave it powered down for at least 30 seconds. Next, press the power button, then quickly hold down the cmd, option and r keys at the same time. Hold these keys down for about 10 seconds then release them all. Wait for three to five minutes, then try to turn VO on with cmd-f5. If you do not hear VO come on, wait another few minutes and try turning on VO again. If VO does not turn on, then, you likely do not have an Internet connection due to not being connected to a WiFi network. Sighted help would be beneficial at this point as the process of connecting to the WiFi network at this base level does require sighted help. If all that is required is a WiFi connection in the Apple Store, then I doubt that they would charge you anything. You should be able to have them assist you in connecting to their public WiFi where you could use the above process to reinstall the MacOS on your own.
Later... Tim Kilburn Apple Teacher (with Swift Playgrounds Recognition) Fort McMurray, AB Canada On Apr 29, 2019, at 08:26, [email protected] wrote: Hi Georgina and others, My MacBook Air is mid 2013. I have internet access. I have also just called Apple Accessibility. The gentlemen was extremely patient, but he could not help. He stated that I will need sighted help or I’ll have to go to the Apple store. I bet that will cost me a ton of money which I don’t have. From: [email protected] <[email protected]> On Behalf Of Georgina Joyce Sent: Monday, April 29, 2019 4:49 AM To: AppleVis List <[email protected]> Subject: Re: My Mac is Still Dead Hello, It just occurred to me that the lister needs to provide the machine with internet access. Either setting up wireless or use a ethernet cable. It would be helpful if the lister provided the year of the Air too. Whether the lister remembers the Apple ID and password. Having provided the lister with the steps from Mac World we haven’t heard a response. I did specifically ask if that was helpful. But none of us have answered the question. No, it doesn’t have to go to hospital the process is accessible via speech and braille. Regards, > On 29 Apr 2019, at 10:20, Simon Fogarty <[email protected] > <mailto:[email protected]>> wrote: > > Have you tried doing the command + r from start up to get back in to the > recovery console again and start re installing things? > > Or if you have sighted help around, > > Try starttting up and hold the option key down until the boot options show > and then select the Mac OS recovery > > > The only other option would be to use a bootable usb installer which your > going to need to create from a machine with the installation file in the > applications folder. > From: [email protected] > <mailto:[email protected]><[email protected] > <mailto:[email protected]>> On Behalf Of [email protected] > <mailto:[email protected]> > Sent: Monday, 29 April 2019 3:31 AM > To: [email protected] <mailto:[email protected]> > Subject: My Mac is Still Dead > > A while back, I wrote to this list to talk about a problem with my MacBook > Air. The problem occurred when I started the process to install High Sierra. > I got distracted by one thing or another, and I mistakenly closed the lid on > my machine. I attempted to restart, and after turning Voice Over on, all I > heard was “installer progress has no windows.” After a number of tries, I > managed (I think) to put my Mac into recovery mode. Since I didn’t have a > current time machine backup, I chose the option to download and install a > fresh OS. After pressing the “continue” button several times, I was told that > I was not entitled to do this by Apple. Now, I have a bit of a hearing loss, > and Voice Over with Fred is not always clear to me, but that’s what it > sounded like. > Does anyone on this list have a clue as to how I proceed, or does my Mac have > to go to the hospital? > Any help would be hugely appreciated! > > -- > The following information is important for all members of the Mac Visionaries > list. > > If you have any questions or concerns about the running of this list, or if > you feel that a member's post is inappropriate, please contact the owners or > moderators directly rather than posting on the list itself. > > Your Mac Visionaries list moderator is Mark Taylor. You can reach mark at: > [email protected] <mailto:[email protected]> and your owner is Cara Quinn - you can > reach Cara at [email protected] <mailto:[email protected]> > > The archives for this list can be searched at: > http://www.mail-archive.com/[email protected]/ > <http://www.mail-archive.com/[email protected]/> > --- > You received this message because you are subscribed to the Google Groups > "MacVisionaries" group. > To unsubscribe from this group and stop receiving emails from it, send an > email [email protected] > <mailto:[email protected]>. > To post to this group, send email to [email protected] > <mailto:[email protected]>. > Visit this group at https://groups.google.com/group/macvisionaries > <https://groups.google.com/group/macvisionaries>. > For more options, visit https://groups.google.com/d/optout > <https://groups.google.com/d/optout>. > > -- > The following information is important for all members of the Mac Visionaries > list. > > If you have any questions or concerns about the running of this list, or if > you feel that a member's post is inappropriate, please contact the owners or > moderators directly rather than posting on the list itself. > > Your Mac Visionaries list moderator is Mark Taylor. You can reach mark at: > [email protected] <mailto:[email protected]> and your owner is Cara Quinn - you can > reach Cara at [email protected] <mailto:[email protected]> > > The archives for this list can be searched at: > http://www.mail-archive.com/[email protected]/ > <http://www.mail-archive.com/[email protected]/> > --- > You received this message because you are subscribed to the Google Groups > "MacVisionaries" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected] > <mailto:[email protected]>. > To post to this group, send email to [email protected] > <mailto:[email protected]>. > Visit this group at https://groups.google.com/group/macvisionaries > <https://groups.google.com/group/macvisionaries>. > For more options, visit https://groups.google.com/d/optout > <https://groups.google.com/d/optout>. Gena Call: M0EBP DMR ID: 2346259 Loc: IO83PS 73 -- The following information is important for all members of the Mac Visionaries list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your Mac Visionaries list moderator is Mark Taylor. You can reach mark at: [email protected] <mailto:[email protected]> and your owner is Cara Quinn - you can reach Cara at [email protected] <mailto:[email protected]> The archives for this list can be searched at: http://www.mail-archive.com/[email protected]/ <http://www.mail-archive.com/[email protected]/> --- You received this message because you are subscribed to the Google Groups "MacVisionaries" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected] <mailto:[email protected]>. To post to this group, send email to [email protected] <mailto:[email protected]>. Visit this group at https://groups.google.com/group/macvisionaries <https://groups.google.com/group/macvisionaries>. For more options, visit https://groups.google.com/d/optout <https://groups.google.com/d/optout>. -- The following information is important for all members of the Mac Visionaries list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your Mac Visionaries list moderator is Mark Taylor. You can reach mark at: [email protected] <mailto:[email protected]> and your owner is Cara Quinn - you can reach Cara at [email protected] <mailto:[email protected]> The archives for this list can be searched at: http://www.mail-archive.com/[email protected]/ <http://www.mail-archive.com/[email protected]/> --- You received this message because you are subscribed to the Google Groups "MacVisionaries" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected] <mailto:[email protected]>. To post to this group, send email to [email protected] <mailto:[email protected]>. Visit this group at https://groups.google.com/group/macvisionaries <https://groups.google.com/group/macvisionaries>. For more options, visit https://groups.google.com/d/optout <https://groups.google.com/d/optout>. -- The following information is important for all members of the Mac Visionaries list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your Mac Visionaries list moderator is Mark Taylor. You can reach mark at: [email protected] and your owner is Cara Quinn - you can reach Cara at [email protected] The archives for this list can be searched at: http://www.mail-archive.com/[email protected]/ --- You received this message because you are subscribed to the Google Groups "MacVisionaries" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at https://groups.google.com/group/macvisionaries. For more options, visit https://groups.google.com/d/optout.
