Try the following:

Go to Settings > General > iPad Storage

Here you will find a list of applications taking up storage space on your 
device.  The list is ranked from largest to smallest.
If you have a partial download of an OS installer, you should find it near the 
top of the list.
If you do find the OS installer on the list, and want to delete it, do the 
following:
1.  Select it and do a 1-finger double tap to open a properties page.
2.  at the bottom of the properties page, you will find a button labeled 
“Delete App”
3.  Select and double tap this button to delete the item from your device.

Another thing to look at is the available storage on your device.  If you don’t 
have enough storage space for the OS installer, the download will terminate 
when your available storage runs out.

HTH.

- Brad -


On Nov 21, 2020, at 14:20, Kevin Gibbs <[email protected]> wrote:

My iPad tells me that a new OS is available for download.  I have it charged to 
100%.  I download and it gets to about 93% downloaded and then says that an 
error occurred during the download.  My wife has done some reading and says 
that one of the reasons might be that there is a partial copy of this OS 
somewhere and that I should remove this before attempting the download again.  
Pam can't find it anywhere and we don't know what to do.  I'm assuming that if 
the hardware didn't support the OS, I wouldn't be given the message to try 
downloading and installing it.  the machine works fine.  but I'd like to update 
the OS if I'm entitled to do so.  I have already exited iCloud and signed back 
in without any change to the download problem.  I've tried this on several 
different days to allow for extreme traffic downloading the update.  I don't 
think that's the problem.  Ideas?

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