Hi Jonathan,

Thanks for this.  I will give it a try in the morning.
Cheers,
Donna


> On May 5, 2021, at 9:18 PM, Jonathan Cohn <jon.c.c...@gmail.com> wrote:
> 
> acintoshes via iCloud.
> often a spinning ball  means that a application is awaiting some kind of 
> confirmation. Consider for example, when one copies a app into the 
> applications folder, a system dialog pops up asking for a password. I believe 
> in older days, this would block the finder, now I think it just blocked the 
> copy progress window. But other than downloading VoicePacks I can't think of 
> anything that might block VoiceOver. The only thing I can think of is to 
> start VoiceOver Utility without VoiceOver running and tell it to restore to 
> factory settings.
> 1. Open Utilities folder in Finder. (open the goto menu and then select 
> Utilities) 
> 2. Double tap the Voiceover Utility icon.
> 3. Open the file menu and select "Reset All VoiceOver Preferences …".
> 4. Press the reset button in the confirmation dialog.
> 5. Start Voiceover.
> 6. Skip pass the tutorial by typing V (assuming the tutorial comes up).
> 
> 1.  
>               Best wishes,
> 
> Jonathan Cohn
> 
> 
> 
>> On May 5, 2021, at 21:46, skipper8...@gmail.com 
>> <mailto:skipper8...@gmail.com> wrote:
>> 
>> Respectfully, that sounds a little harsh.
>> Maybe Apple should do what Windows 10 has done for those who have a 
>> Microsoft account.
>> When I set up a new Windows machine recently, I noticed that settings are 
>> synced across devices.
>>  
>>  
>> From: macvisionaries@googlegroups.com 
>> <mailto:macvisionaries@googlegroups.com> <macvisionaries@googlegroups.com 
>> <mailto:macvisionaries@googlegroups.com>> On Behalf Of Brad Snyder
>> Sent: Wednesday, May 5, 2021 9:38 PM
>> To: macvisionaries@googlegroups.com <mailto:macvisionaries@googlegroups.com>
>> Subject: Re: experience with N1 MacBook Air
>>  
>> That’s your choice.
>> I think you brought your troubles on yourself by doing that Time Machine 
>> backup.Always better to start fresh with a new machine.
>> 
>> - Brad -
>> 
>>  
>> On May 5, 2021, at 15:45, 'Donna Goodin' via MacVisionaries 
>> <macvisionaries@googlegroups.com <mailto:macvisionaries@googlegroups.com>> 
>> wrote:
>>  
>> Sorry, Brad, but after this, I'm done!!!!! I've worked way too hard to make 
>> this computer work.
>> Cheers,
>> Donna
>> 
>> 
>>> On May 5, 2021, at 3:31 PM, Brad Snyder <wb...@swbell.net 
>>> <mailto:wb...@swbell.net>> wrote:
>>>  
>>> I know several VoiceOver users who have new MacBook Airs with the M1 
>>> processor, and none of them have experienced the issues you report.
>>> I think your issue stems from doing the Time Machine backup from your old 
>>> Mac to the new M1 Mac.
>>> I don’t necessarily think the macOS update will make any difference, but it 
>>> can’t hurt either.
>>> I suggest wiping the Mac, and starting over as a completely new Mac.  Then 
>>> transfer your old data to the new Mac manually.
>>> I think you will have a lot less trouble doing this.
>>>  
>>> - Brad -
>>> 
>>>  
>>> On May 5, 2021, at 13:59, 'Donna Goodin' via MacVisionaries 
>>> <macvisionaries@googlegroups.com <mailto:macvisionaries@googlegroups.com>> 
>>> wrote:
>>>  
>>> Hi all,
>>> 
>>> Recently there has been a discussion about the new MBA, so I thought I 
>>> would share my experience.
>>> 
>>> I unboxed my MBA yesterday afternoon, and it's been nothin but a headache 
>>> since.  When I booted it for the first time, all seemed fine.  But after I 
>>> migrated my data using a time machine backup, VO went silent.
>>> 
>>> Yesterday afternoon I called Apple Accessibility, and spent a half hour on 
>>> hold, then another half hour on the phone with some idiot who spent the 
>>> call directing me to position the camera on my phone with one hand so she 
>>> could see the screen, while she directed the finger on my other hand to 
>>> select and activate items on the trackpad.  to say the least, the 
>>> experience was unpleasant and frustrating, and I finally just gave up and 
>>> hung up.  My husband and I spent most of last night trying to troubleshoot 
>>> the problem, as I could do nothing without sighted assistance.  We were not 
>>> successful.
>>> 
>>> This morning I called Apple to request a replacement.  I spent another half 
>>> hour on the phone with a very nice support person, at the end of which, he 
>>> directed me to take my computer to the local authorized Apple Service 
>>> dealer.  My husband and I both just took two hours off work to do that.  I 
>>> just got back from there.  They weren't able to fix it either.  He said 
>>> that it looks like VO is unable to select a voice, and has recommended that 
>>> I install the latest Big Sur update.  I'm downloading it now.  If that 
>>> doesn't work, I'm going to demand a return, and go back to using my 2017 
>>> MacBook Pro, which works just fine.
>>> 
>>> So, that's my experience with the new MBA, FWIW.
>>> Best,
>>> Donna
>>> 
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