Tim,

Thank you for your patient response

I did get to recovery and tried to erase the hard drive and then reinstall from 
scratch.  I think I may have messed things up since I got a message the start 
up disk couldn’t be verified.  So I was stuck.  I tried again to play around 
with volumes and finally reinstalled the OS but now I’m stuck on setting up 
home folder as the setup assistant insists my name is not acceptable and 
prompts me to choose another but to no avail.  So I think I shall have to call 
apple support.

Thanks again, Tim
> On 14 Jun 2021, at 22:02, 'Tim Kilburn' via MacVisionaries 
> <macvisionaries@googlegroups.com> wrote:
> 
> Hi Andrew,
> 
> Yes, you can definitely get into Recovery on your own.  In fact, the Recovery 
> stuff on the M1 Macs is even more accessible than that of the older Intel or 
> PPC Macs.
> 
> To get into Recovery on an M1, power it down, then wait a few seconds, then 
> hold down the power button, and keep holding it down through the startup 
> chime and for another seven or eight seconds, then release the power button.  
> Wait a few seconds, then press cmd-f5 to turn VO on.  You should be at the 
> Boot Picker at this point. Interact with the Recovery options area, then 
> press the Continue button.  You should be good from there.
> 
> The only difficulties you might have is trying to power it down when VO is 
> not working.  You may need to use the force power down by holding down the 
> power button for six seconds or so.
> 
> HTH.
> 
> Later…
> 
> 
> Tim Kilburn
> Jamf Certified Tech
> Apple Professional Learning Specialist
> Apple Teacher
> (with Swift Playgrounds Recognition)
> Fort McMurray, AB Canada
> 
>> On Jun 14, 2021, at 2:54 PM, 'Andrew Lamanche' via MacVisionaries 
>> <macvisionaries@googlegroups.com <mailto:macvisionaries@googlegroups.com>> 
>> wrote:
>> 
>> Thanks, Tim, I will ask them to help. \they’re are not terribly computer 
>> savvy so it makes things hard.  I think I may have to reinstall the 
>> operating system.  How do I get into recovery partition and erase the drive 
>> to reinstall?  Can I do this without sight on new macbook air?  Honestly, 
>> having used a mac computer for 15 years, all I could do now is cry. I’m so 
>> angry.
>> 
>> Thanks for your swift response.
>> 
>> Andrew 
>>> On 14 Jun 2021, at 21:47, 'Tim Kilburn' via MacVisionaries 
>>> <macvisionaries@googlegroups.com <mailto:macvisionaries@googlegroups.com>> 
>>> wrote:
>>> 
>>> Hi,
>>> 
>>> It is the same command.   You can use either cmd-f5, or hold down the cmd 
>>> key and triple press the power button/fingerprint sensor.
>>> 
>>> If you have a sighted person around, have them check if audio is muted in 
>>> the VoiceOver Utility under the Sound category.  Do you hear any noise at 
>>> all when you attempt to turn on VoiceOver?
>>> 
>>> I have heard of someone else having issues with their M1 MacBook Air, but 
>>> that was after setup was complete, and I don’t believe that VoiceOver was 
>>> behaving like you’ve explained.
>>> 
>>> I have both an M1 MacBook Air and an M1 MacBook Pro here and have not had 
>>> anything similar happen to me.
>>> 
>>> Later…
>>> 
>>> 
>>> Tim Kilburn
>>> Jamf Certified Tech
>>> Apple Professional Learning Specialist
>>> Apple Teacher
>>> (with Swift Playgrounds Recognition)
>>> Fort McMurray, AB Canada
>>> 
>>>> On Jun 14, 2021, at 2:29 PM, 'Andrew Lamanche' via MacVisionaries 
>>>> <macvisionaries@googlegroups.com <mailto:macvisionaries@googlegroups.com>> 
>>>> wrote:
>>>> 
>>>> Hi,
>>>> 
>>>> Just set up my new silicon macbook air.  Everything went well, I managed 
>>>> to migrate my info from old macbook air and when the restart happened I 
>>>> can’t hear voiceover at all.  It’s not muted, it is ticked as the sighted 
>>>> person trying to help me says but I can’t hear speech. I’m just desperate 
>>>> now.  Two hours of trying to fix this & I can’t have speech. Why? Could I 
>>>> just clarify: is there a new shortcut key combination for starting 
>>>> voiceover on silicon macbook air? Does command+f5 still work?  I am hating 
>>>> this business now.  Surely these things should work?
>>>> 
>>>> Andrew 
>>>> 
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