Good morning everyone!

Please can anyone on here help?
My friend in Australia Chris Graham has bought a Mac book M1 to go along side 
his Mac book Pro.

Now I should say at this point that this was purchased directly from Apple, so 
their is only one user account on the machine.

Every single time he tries to do an operating system update, even though his 
account is an administrator one, the following message keeps been displayed.

Critical alert image. You must be an owner to install updates. OK button.

So what he had to do the first time this happend was create a time machine 
backup of his Mac book Pro configuration, then using the recovery part of the 
M1 copy that time machine backup over.

Everything was working absolutely fine until the second operating system 
update, during which he experienced the exact same drama with that owner 
message.

But then, when he tried to do the time machine backup part again using the 
recovery, it wanted a restore source. It had somehow got linked to the Mac book 
Pro.


But now, here's where the real drama starts.

Following the most recent operating system update, again that stupid owner 
message.
But now using the recovery part, he can't even get access to the time machine 
backup what so ever!

When he tries to do this, it says use migration assistant to transfer data to 
this mac.
During the install of the operating system, after staying at 100% for 
absolutely ages, the following screen keeps been displayed. This is taken from 
a photograph.

Manually Reformatted Disk Detected To protect the security of this Mac, it must 
be rebooted to macOS Recovery and have its security policy re-established. 
Reboot and recover now to erase all content and settings, and prepare this Mac 
to be set up securely. If you have already transferred data to this Mac, you 
can shut down now and manually start recovery after you have transferred your 
data to another disk. Erase and Recover Shut Down.

So to try and get round this, he has tried a re-install of the operating system 
three times, exactly the same screen.

So he went to the extreme of completely erasing the SSD drive on the Mac and 
installing a brand new copy.
Again absolutely no joy, this exact same screen.

So he has tried going to the Safari webpage listed in the recovery part.
This is an absolute nightmare, totally unnavigable! VoiceOver keeps bouncing 
all over the place.

Please please can someone come up with some ideas, as he is literally pulling 
his hair out!-- 
Gary Price
Sent from my 13 inch Mac book pro.

This address is for personal contact:
[email protected]

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