Hi, It sounds like the computer is not properly assigning the Secure Token required on newer MacOS systems. Is he ensuring that the user he creates on the Mac is an Administrator? When working in an APFS system, you must have at least one Administrator account.
If the account is an Administrator, then it is possible that there’s something wonky with the Secure Enclave and/or the MacOS’s relationship between the OS and the T2 chip. Best. Tim Kilburn Jamf Certified Tech Apple Professional Learning Specialist Apple Teacher (with Swift Playgrounds Recognition) Fort McMurray, AB Canada > On Jan 29, 2022, at 04:24, 'Gary Price' via MacVisionaries > <[email protected]> wrote: > > Good morning everyone! > > Please can anyone on here help? > My friend in Australia Chris Graham has bought a Mac book M1 to go along side > his Mac book Pro. > > Now I should say at this point that this was purchased directly from Apple, > so their is only one user account on the machine. > > Every single time he tries to do an operating system update, even though his > account is an administrator one, the following message keeps been displayed. > > Critical alert image. You must be an owner to install updates. OK button. > > So what he had to do the first time this happend was create a time machine > backup of his Mac book Pro configuration, then using the recovery part of the > M1 copy that time machine backup over. > > Everything was working absolutely fine until the second operating system > update, during which he experienced the exact same drama with that owner > message. > > But then, when he tried to do the time machine backup part again using the > recovery, it wanted a restore source. It had somehow got linked to the Mac > book Pro. > > > But now, here's where the real drama starts. > > Following the most recent operating system update, again that stupid owner > message. > But now using the recovery part, he can't even get access to the time machine > backup what so ever! > > When he tries to do this, it says use migration assistant to transfer data to > this mac. > During the install of the operating system, after staying at 100% for > absolutely ages, the following screen keeps been displayed. This is taken > from a photograph. > > Manually Reformatted Disk Detected To protect the security of this Mac, it > must be rebooted to macOS Recovery and have its security policy > re-established. Reboot and recover now to erase all content and settings, and > prepare this Mac to be set up securely. If you have already transferred data > to this Mac, you can shut down now and manually start recovery after you have > transferred your data to another disk. Erase and Recover Shut Down. > > So to try and get round this, he has tried a re-install of the operating > system three times, exactly the same screen. > > So he went to the extreme of completely erasing the SSD drive on the Mac and > installing a brand new copy. > Again absolutely no joy, this exact same screen. > > So he has tried going to the Safari webpage listed in the recovery part. > This is an absolute nightmare, totally unnavigable! VoiceOver keeps bouncing > all over the place. > > Please please can someone come up with some ideas, as he is literally pulling > his hair out!-- > Gary Price > Sent from my 13 inch Mac book pro. > > This address is for personal contact: > [email protected] > > -- > The following information is important for all members of the Mac Visionaries > list. > > If you have any questions or concerns about the running of this list, or if > you feel that a member's post is inappropriate, please contact the owners or > moderators directly rather than posting on the list itself. > > Your Mac Visionaries list moderator is Mark Taylor. You can reach mark at: > [email protected] and your owner is Cara Quinn - you can reach Cara at > [email protected] > > The archives for this list can be searched at: > http://www.mail-archive.com/[email protected]/ > --- > You received this message because you are subscribed to the Google Groups > "MacVisionaries" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > To view this discussion on the web visit > https://groups.google.com/d/msgid/macvisionaries/4CF17FF2-F007-418F-9BDD-F1361919EFAC%40icloud.com. -- The following information is important for all members of the Mac Visionaries list. If you have any questions or concerns about the running of this list, or if you feel that a member's post is inappropriate, please contact the owners or moderators directly rather than posting on the list itself. Your Mac Visionaries list moderator is Mark Taylor. You can reach mark at: [email protected] and your owner is Cara Quinn - you can reach Cara at [email protected] The archives for this list can be searched at: http://www.mail-archive.com/[email protected]/ --- You received this message because you are subscribed to the Google Groups "MacVisionaries" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To view this discussion on the web visit https://groups.google.com/d/msgid/macvisionaries/CD6BC548-E879-4C6D-9E54-2232E48B1CC0%40me.com.
