I've had this happen when a bluetooth keyboard is also paired with the iPad. 
You can't have both a bluetooth keyboard connected and also use the onscreen 
keyboard. I have sometimes forgotten my bluetooth keyboard is connected so I 
know how easy that is to do.
This may not be the problem but it's worth having your friend check no other 
external keyboard is connected.
On 6/11/2012, at 10:41 AM, David Hole <[email protected]> wrote:

> Hi folks.
> 
> I know there are lots of knowledge in here, and I hope there are
> someone here who can help me out with the following issue.
> I have a friend who have an iPad 3rd gen, wich she updated to iOS6.
> After the update, she couldn't write mail, since when she doubletapped
> on the text field in the body of the mail, the keyboard popped up, but
> it was greyed out.
> This only happens when writing mail, and when VoiceOver is turned
> on.Any ideas of what that could be, and how this can be solved?
> 
> Thanks in advance.
> -David
> 
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