I urge people using mlb on the Mac with safari to email and/or call mlb and complain about the false information they are giving out (see below). I personally am accessing mlbtv, gameday audio and archived games using safari. It was pointed out to me by a user whom I helped with this issue that MLB support was giving out information that Safari was incompatible with their content; that person was told he must use google chrome or firefox. When I complained about this I got even stranger information. I am of course going to reply to this but it really angers me that mlb, who has notices plastered all over its website about its work on accessibility, appears to actually be clueless re: accessing game content on the Mac.
I am going to post this separately to a couple of other lists so I apologize to those who will receive two or three of these emails; I don't usually do this but I think it is necessary under the circumstances. -- Cheryl May the words of my mouth and the meditation of my heart be acceptable to You, Lord, my rock and my Redeemer. (Psalm 19:14 HCSB) Begin forwarded message: > > Recently you requested personal assistance from our on-line support > center. Below is a summary of your request and our response. > > Subject > --------------------------------------------------------------- > Incorrect information being given out about mlb with safari on Mac > > > Discussion Thread > --------------------------------------------------------------- > Response Via Email(Jennylyn) - 03/11/2013 10:20 AM > Dear Cheryl Homiak, > > Thank you for your email. Our customers using Mac OS X are recommended to > use the latest version of the Netscape Navigator browser, Version 7.1. If > you do use Internet Explorer, Version 5.2.2 is the most compatible with our > streaming content. As of yet, Safari is incompatible with our content. If > you are still experiencing technical difficulties, please feel free to reply > or you may call the toll free customer service number is 866-800-1275. > > Thank you for using MLB.com. > > Sincerely, > > Customer Response Team > MLB.com > > > > > Auto-Response - 03/10/2013 07:11 PM > Dear Valued User: > > Thank you for contacting MLB.com Customer Support. We have received your > email and will respond to your request as quickly as possible. > > For all product and technical questions we encourage you to visit our FAQs > www.mlb.com/faq or visit our MLB.TV Forum www.mlb.com/forum. > > If you asked a question about billing for a subscription product, your > request is being processed. Please be advised if you cancelled a > subscription in accordance with the MLB.com Terms of Use > http://mlb.mlb.com/mlb/help/mlb_help_about_terms.jsp, your subscription and > billing will be cancelled as of the next billing cycle. To manage your > subscription(s) online, visit the audio/video subscriptions section of your > MLB.com account. Simply log in at www.MLB.com to access your account. > Sincerely, > MLB.com Customer Support > > PLEASE DO NOT RESPOND TO THIS MESSAGE. IT WAS SENT FROM AN ADDRESS THAT > CANNOT RECEIVE INCOMING MAIL. > > > Customer By Email (Cheryl Homiak) - 03/10/2013 07:11 PM > ?xml version="1.0" encoding="UTF-8"? > FROM: > Cheryl Homiak > EMAIL ADDRESS: > [email protected] > IP ADDRESS: > 24.183.41.108 > Incorrect information being given out about mlb with safari on Mac > MESSAGE: > Somebody on your support team is telling blind people that safari and flash > player don't work on the Mac and that they must use google chrome or firefox. > This is totally erroneous information and I'm having to give people the > correct instructions. Please correct this false information. > > > [---001:002073:02713---] > > -- You received this message because you are subscribed to the Google Groups "MacVisionaries" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/macvisionaries?hl=en. For more options, visit https://groups.google.com/groups/opt_out.
