Netscape 7 and IE 5? Sounds like it's not so much that MLB is cluless
but that their help database is full of old cruft from a decade or so
ago. IE5 was discontinued more than 9 years ago and I'm not going to
bother looking up Netscape.
CB
On 3/11/13 11:18 AM, Cheryl Homiak wrote:
I urge people using mlb on the Mac with safari to email and/or call
mlb and complain about the false information they are giving out (see
below). I personally am accessing mlbtv, gameday audio and archived
games using safari. It was pointed out to me by a user whom I helped
with this issue that MLB support was giving out information that
Safari was incompatible with their content; that person was told he
must use google chrome or firefox. When I complained about this I got
even stranger information. I am of course going to reply to this but
it really angers me that mlb, who has notices plastered all over its
website about its work on accessibility, appears to actually be
clueless re: accessing game content on the Mac.
I am going to post this separately to a couple of other lists so I
apologize to those who will receive two or three of these emails; I
don't usually do this but I think it is necessary under the circumstances.
--
Cheryl
May the words of my mouth
and the meditation of my heart
be acceptable to You, Lord,
my rock and my Redeemer.
(Psalm 19:14 HCSB)
Begin forwarded message:
Recently you requested personal assistance from our on-line support
center. Below is a summary of your request and our response.
Subject
---------------------------------------------------------------
Incorrect information being given out about mlb with safari on Mac
Discussion Thread
---------------------------------------------------------------
Response Via Email(Jennylyn) - 03/11/2013 10:20 AM
Dear Cheryl Homiak,
Thank you for your email. Our customers using Mac OS X are
recommended to use the latest version of the Netscape Navigator
browser, Version 7.1. If you do use Internet Explorer, Version 5.2.2
is the most compatible with our streaming content. As of yet, Safari
is incompatible with our content. If you are still experiencing
technical difficulties, please feel free to reply or you may call the
toll free customer service number is 866-800-1275.
Thank you for using MLB.com <http://MLB.com>.
Sincerely,
Customer Response Team
MLB.com <http://MLB.com>
Auto-Response - 03/10/2013 07:11 PM
Dear Valued User:
Thank you for contacting MLB.com Customer Support. We have received
your email and will respond to your request as quickly as possible.
For all product and technical questions we encourage you to visit our
FAQs www.mlb.com/faq or visit our MLB.TV Forum www.mlb.com/forum.
If you asked a question about billing for a subscription product,
your request is being processed. Please be advised if you cancelled
a subscription in accordance with the MLB.com Terms of Use
http://mlb.mlb.com/mlb/help/mlb_help_about_terms.jsp, your
subscription and billing will be cancelled as of the next billing
cycle. To manage your subscription(s) online, visit the audio/video
subscriptions section of your MLB.com account. Simply log in at
www.MLB.com to access your account.
Sincerely,
MLB.com Customer Support
PLEASE DO NOT RESPOND TO THIS MESSAGE. IT WAS SENT FROM AN ADDRESS
THAT CANNOT RECEIVE INCOMING MAIL.
Customer By Email (Cheryl Homiak) - 03/10/2013 07:11 PM
?xml version="1.0" encoding="UTF-8"?
FROM:
Cheryl Homiak
EMAIL ADDRESS:
[email protected]
IP ADDRESS:
24.183.41.108
Incorrect information being given out about mlb with safari on Mac
MESSAGE:
Somebody on your support team is telling blind people that safari and
flash player don't work on the Mac and that they must use google
chrome or firefox. This is totally erroneous information and I'm
having to give people the correct instructions. Please correct this
false information.
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