Hi guys
Well, because I found out that the braille tax information on the IRS website 
was still for 2012, I decided I'd try it again to electronic file. I did 
taxact.com again. I thought it was bad last year, but in my opinion, is worse 
this year. Yes, I got quite a lot of information in there, but took me for ever 
to do it. I got lost several times, crashed Safari several times, even the 
iPhone didn't work very well this year. I had trouble all around, but I've 
really got in trouble when I tried to edit and expense. I left out one 
accidentally, and I was trying to put it in there. I got so lost I didn't know 
where I was lost from. It's not Safari either, it's that stupid website.

What royally Hacks me is that when I called their customer support number, I 
was told I would have to pay first before they could talk to me. She did give 
me an email address, so I wrote them and had a few things to say. We will see 
if they get back with me or not. Oh yes, she told me I could do a survey. I 
told her if the survey was an accessible what good was that going to do me.

Boy you can really avoid these accessibility issues if you make everything and 
accessible for reporting problems and telling people they to pay first to 
complain.

Sincerely,

Gigi 

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