Le jeudi 30 septembre 2010 à 14:53 +0300, atilla ontas a écrit : > 2010/9/30 Wolfgang Bornath <[email protected]>: > > Agreed. Surveys are a nuisance anyway. > > 1. A large part of survey participants do not tell the truth. > > 2. A large part of users do not participate so you will not get any > > real information anyway. > > 3. If something is wrong with the project, the distribution, user > > satisfaction or whatever you will know it by user postings in the > > forums earlier than by surveys. > > > > So, at the end of the day, > > What do you get by surveys to take away? > > More work to implement and to read them, that's all. > I mean what wobo has written. Besides, forum posts are more effective > way to track users opinions about distro and applications.
Well, this depend on the question. A survey could simply give data about "do you use it in professional environment" or not, and therefor see where people use the distribution, and where they don't use and try to do some effort to fix problem in the area where they don't use. This could also help to decide on the type of features that must be prioritized. As I said, that's (imho) also listening to community to know this. This can also help to get information about country, ie, if we see there is almost no user in some country, is there a reason, should we try to help the community there ? > I always > hated this survey thing on Mandriva. Also it feels something like a > registration to a propierty application or validate a windows install. > Many users in Mandriva Turkiye community asked me if they *must* fill > survey and register their e-mails. Most of them were new to GNU Linux. For sure, if such survey is used ( and again, that's just a possibility ), we will have to keep in mind that it must be clearer on the survey what it the goal, and it must be clear that most people do not see it is optional. I do not advocate to have it by default and forcing user, but I think that restricting feedback to forum will miss lots of people. And the lack of feedback was something people were complaining for at Mandriva. There is a balance between waiting that people come with us, and potentially lose some without knowing why, or asking to everybody, and basically annoy people because we asked feedback. And that's not easy to find the right spot. > I think we should decide if we will implement a Welcome Center/Kaptan > to distro and if it is an informative screen or basic configuration > tool or both for newbies. I' m not interested in filling the blanks on > a survey. Also a survey would be introduced in main web site. Any > interested user should fill it. Such survey on computer side could also help to get data about hardware. For example, I think kernel developers would love to have a list of people who are registered testers, with their hardware, to contact them to say "here is a bug, but I do not have the hardware, I think this rpm can fix it, can you give me feedback". This would solve the future problem of hardware QA, because while Mandriva had a labs with lots of stuff, we don't. But this requires that people register, ie give their email and their hardware data. And I think it will be more maybe more effective to ask at install time than to wait for people to register by themselves each computer. But of course, this can be seen as too intrusive so great care must be taken. -- Michael Scherer _______________________________________________ Mageia-dev mailing list [email protected] https://www.mageia.org/mailman/listinfo/mageia-dev
