On Sat, Oct 16, 2010 at 21:29, Marc Paré <m...@marcpare.com> wrote: > Le 2010-10-16 12:36, Ahmad Samir a écrit : > >> It's much better to help the user formulate a useful bug report, >> that's easier / more productive for all involved parties. > > There would be no middle man. Once the middle-man could replicate the bug > and verify the bug with other users, then the middle-man would submit to > bugzilla. That's it. From there on, the middle-man will take care of testing > requests from devs. > > As far as reporting back to the original user who reported the bug, as an > extra gesture of kindness, the middle-man would just post on the "Report a > bug" forum that the bug has been quashed or is still under review ... but > not to the user but to the "Report a bug" forum. > > The idea is to keep the flow of possible bug reports coming in an organised > way. The middle-man would have to be someone with a little more experience > than that of a new user and also someone who has an interest in working this > way. We will get more bug reports from users by keeping it simple and easy.
Yes, and for everyone. I tend to agree with Ahmad, as well as with you. You may as well imagine we improve the Bugzilla process with a front-process, guiding the reporter about her bug report. That may be a forum with people active there, educating the user about the bug and the reporting process; And/or that may be a better designed bug reporting process with a better flow (providing and getting info to/from the user), querying a knowledge-base, filtering known/resolved queries out of yet-another-duplicate-bug-report and ultimately opening a bug in Bugzilla with a specific interaction to the user (so she knows what happens next).* That removes the middle-man issue and that filters out as well people that are not concerned enough to report/follow-up on a bug (provided the process is, indeed, better designed and better welcomes the end user). * moreover, I believe this type of improvement would benefit many, many, if not all, projects using a bug report tool. Cheers, Romain