I beleive some people would be glad to help digging into users problems and formulating bug reports (if there was a fault) or help the user to make it work. It is great to help both users and developers.
If the same people have triage mandate too it would save a wait step in the process. In the bugzilla the ombudsmen/bug friend should give her email/name, and also email of the user. The ombudsme could note that they are that in their sig if they want. I do not think any more kind of categorising is needed. As wobo said: This system should be cleraly advertised. Maybe in forum rules (sticky post) and in the wiki. /Morgan Den 2010-09-23 01:36:27 skrev Maarten Vanraes: > Op donderdag 23 september 2010 00:03:44 schreef Marc Paré: > > Le 2010-09-22 17:36, Wolfgang Bornath a écrit : > > > 2010/9/22 Morgan Leijström<[email protected]>: > > >> Then that user might learn enough to write a good issue report, or > > >> someone else in that thread could offer to help. > > > > > > Yes, that was always an option. Was it used and did it work? Yes, in > > > some cases. > > > If this system would be more advertized and used then I think it would > > > improve the situation. > > > > > > We could have "bug friends" who an unexperienced user could turn to for > > > help. _______________________________________________ > > > Mageia-discuss mailing list > > > [email protected] > > > https://www.mageia.org/mailman/listinfo/mageia-discuss > > > > I like the idea of "bug friends". Great idea! > > > > Marc > > As a dev, i would not be opposed to a person who gives some kind of > structured info about some priority bugs (eg: to a dev mailing list), or > possibly via IRC. (not too often, and mostly about 'forgotten' bugs; or > sometimes help with testing...) > > > In real life, mostly this kind of thing happens when a prominent forum > member or a forum leader or a user mailing list prominent member gives a > priority case a "better explanation" of what is going on, sometimes giving > small hints on IRC. (I guess they could be 'bug friends' in that sense) > > > I might have forgotten triage people, sorry, triage people are important > for the devs and i'm pretty sure they're underappreciated; they too help > the bridge and sometimes are on forums, and urge users to submit a bug > report. In that sense often they are 'bug friends' too. > > > I don't know if it's required for this kind of bug friends to be official; > i might be inclined to believe they would rather prefer anonymous or even > officious. Also, I'm not even sure who would even want this job... > _______________________________________________ > Mageia-discuss mailing list > [email protected] > https://www.mageia.org/mailman/listinfo/mageia-discuss _______________________________________________ Mageia-discuss mailing list [email protected] https://www.mageia.org/mailman/listinfo/mageia-discuss
