On 03/06/11 18:51, Remco Rijnders wrote:
On Fri, Jun 03, 2011 at 12:52:16PM -0400, Gary Montalbine
wrote:
I support a mailing list for users. I had a problem that
would not let me use my security camera. Yesterday I
posted the request for assistance in the forum. No answer.
Today I asked for help on the mailing list and within 30
minutes I had the answer and now have a working camera. I
am strictly a user and find mailing lists very informative.
Hi Gary,
Thanks for your feedback :-)
I think (for me personally) one of the main differences
between the forum and a mailing list is the way messages are
delivered. On the mailinglist, even when I don't have the
time for a couple of days to read the list, the mails will
stay there waiting for me to read them. On a forum the posts
will also be there, but any problem which I might know the
answer to but which received no posts in a couple of days
would disappear from my view. Yes, the post itself would
still be there, but how many forum readers click through
after page 3 or 4 of posts?
Sincerely,
Remco
Heartily agree, especially as a user posting a problem to a
forum.
Doug
