Doug Laidlaw a écrit :
On Tue, 11 Oct 2011 09:00:02 PM [email protected] wrote:
People are reading pages over pages of documentation on their nes washing
machines, but expect not to have to do any reading on a complex thing like
a computer and an operating system.
That's one of the main problems nowadays..
Oliver
More precisely, I think, the Help must be handy. It is no use telling them to
look elsewhere before starting up their computer. Each piece of Help must be
linked to where it is needed.
Doug.
Exactly. Well-designed context-oriented help. That is one of the
bigger weaknesses of Mageia (and Mandriva), compared to at least one
other distro.
(But the drak* tools are one of our strengths.)
Note that context-oriented help is not intrusive -- it is available if
needed, but almost invisible otherwise.
One point is that help is not only useful if the user has a problem. It
can be a useful confidence-building confirmation for a new user, no
matter how experienced.
I've seen a lot of new users -- in all sorts of environments -- who
needed little more than confirmation to proceed confidently with a computer.
--
André
