On 1/18/21 2:38 PM, serge billon wrote:
I manage for an association a mailman list on cpanel The president has changed her address and since she changed her address her e-mails no longer reach the recipients. Her e-mails are well archived, but no one has received them. It is the same for another person. Do you have an idea of the bug and how to fix it?
This is not a bug. The first question to ask is does the new email address have permission to post? When you say her emails are well archived, do you mean posts that are sent from the NEW email address are showing up in the pipermail archives? If they are, then the list is most likely working fine.
How do you know everyone has not received the posts from the list? Have you actually confirmed that? I host Mailman lists and I have had list owners come to me saying no one is receiving mail from their lists only to find out it was actually 2-3 members that were not receiving posts.
You don't need to contact your host provider just yet. Go into cPanel and click on the Track Delivery icon (located in the Email section of cPanel) and see if list traffic is showing up there. The 'From' column will show listname-bounces@listdomain. You can also add a member or two's email address in the recipient's search box to see what is showing. If the 'Result' column shows accepted then the list post was delivered and the problem is not on Mailman's end.
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