According to earthlink our newsletter "may be re-added in the future should the server be discovered to again be open for relay". Just one big problem with that statement, we have never been an open relay!
We use mailman for our StarryMessenger.net newsletter and send it out from [email protected] (Google Apps hosted). No one is allowed to post to the list and we also set it up so that our own posts are moderated to insure no spam ever gets through to the list. http://support.earthlink.net/articles/email/email-blocked-by-earthlink.phpsays the block may occur for several reasons: EarthLink has received numerous complaints about the server that handles your email. The IP address of your email server is dynamic (changes daily) Your IP address has been listed as spam by industry references. Your rDNS (Reverse DNS) is not up-to-date and accurate. Your rDNS is the hostname associated with the IP address of your email server and should look similar to “mail.example.com”. That doesn't say anything about open relays, but the email below does, and of course we never heard about any of these so called "several complaints." The other 3 items listed don't apply, ie not a dynamic IP, rdns is setup and we have never been on a DNSBL. We migrated the server to a VPS from speakeasy and added DKIM a couple of months ago, but other than that it has been the same exim4 and mailman setup for years. And of course we keep the software updated and upgrade the distribution software. Later the earthlink page says to include the bounce message, and just how are we supposed to do that with mailing list software that is designed to handle these bounces? This isn't even a discussion list where it would be more likely for this sort of thing to be flagged as an open relay. A quick search on google for earthlink feedback loop brings up pages not hosted by earthlink. So does anyone have suggestions how to get this mess straight to avoid these problems in the future? A bit of our exim log: 2011-06-18 06:36:43 1QXnsP-0000sh-LC ** ****@earthlink.net R=dnslookup T=remote_smtp: SMTP error from remote mail server after MAIL FROM:< [email protected]> SIZE=22095: host mx4.earthlink.net [209.86.93.229]: 550 IP 68.68.99.81 is blocked by EarthLink. Go to earthlink.net/block for details. The auto reply to our request to be unlocked: Hello [email protected], We have removed the block on mail originating from 68.68.99.81, please allow 2-24 hours for normal email traffic to resume. Please understand that IPs previously removed from the EarthLink Correct Connect database may be re-added in the future should the server be discovered to again be open for relay. Regards, -- Earthlink Abuse Department [email protected] http://www.earthlink.net/about/policies/use.faces Thanks, Chuck ------------------------------------------------------ Mailman-Users mailing list [email protected] http://mail.python.org/mailman/listinfo/mailman-users Mailman FAQ: http://wiki.list.org/x/AgA3 Security Policy: http://wiki.list.org/x/QIA9 Searchable Archives: http://www.mail-archive.com/mailman-users%40python.org/ Unsubscribe: http://mail.python.org/mailman/options/mailman-users/archive%40jab.org
