We received 23 Yahoo feedback loop notices this morning from one user. Supposedly these are abuse or complaint notices. The person joined us in Sept of last year. After we received these notices from Yahoo today, we contacted the member. She did not remember reporting us as spam. She didn't offer us any useful feedback because she didn't remember any details. However, she *does* wish to continue receiving emails from our list. So it seems clear this was not an actual case of abuse. Unfortunately, Yahoo will not deliver our messages to this address any longer, as far as I know. And the person did not want to get a new email address.
As mentioned previously, we try to follow all best practices. Emails from our list are DKIM signed, we have valid SPF records, rDNS is set up, our IP address is dedicated to this mailing list. The content is purely from members of the list, and every single message is moderated by a human so almost nothing ever slips by that would be a marketing-type message. (For example, if a member sends info about some product they have personally benefited from, we review those carefully to be sure the message is appropriate and informative, and is coming directly from a well-known and trusted member of our list.) The only info we received from Yahoo about this incident is the original message we sent and a line like this: This is an email abuse report for an email message received from example.com on Thu, 07 Jun 2012 03:32:29 PDT My questions are: 1. Why are we just receiving a feedback on 13 June 2012 for a message we sent out on 07 June 2012? With this kind of delay, it apparently leads to more abuse reports (23 in this case) because we can't remove that address until we are notified. (Again, in this case, the person actually wished to continue receiving emails.) 2. Does an incident like this count 23 times against our Yahoo reputation? 3. Is anyone else seeing notification delays coupled with multiple notices like this? Thanks. ------------------------------------------------------ Mailman-Users mailing list Mailman-Users@python.org http://mail.python.org/mailman/listinfo/mailman-users Mailman FAQ: http://wiki.list.org/x/AgA3 Security Policy: http://wiki.list.org/x/QIA9 Searchable Archives: http://www.mail-archive.com/mailman-users%40python.org/ Unsubscribe: http://mail.python.org/mailman/options/mailman-users/archive%40jab.org
