Hello David
On 2012-06-13 17:16, David wrote: > We received 23 Yahoo feedback loop notices this morning from one user. > Supposedly these are abuse or complaint notices. The person joined us in > Sept of last year. After we received these notices from Yahoo today, we > contacted the member. She did not remember reporting us as spam. She didn't > offer us any useful feedback because she didn't remember any details. > However, she *does* wish to continue receiving emails from our list. So it > seems clear this was not an actual case of abuse. Unfortunately, Yahoo will > not deliver our messages to this address any longer, as far as I know. And > the person did not want to get a new email address. > > As mentioned previously, we try to follow all best practices. Emails from > our list are DKIM signed, we have valid SPF records, rDNS is set up, our IP > address is dedicated to this mailing list. The content is purely from > members of the list, and every single message is moderated by a human so > almost nothing ever slips by that would be a marketing-type message. (For > example, if a member sends info about some product they have personally > benefited from, we review those carefully to be sure the message is > appropriate and informative, and is coming directly from a well-known and > trusted member of our list.) > > The only info we received from Yahoo about this incident is the original > message we sent and a line like this: > > This is an email abuse report for an email message received from > example.com on Thu, 07 Jun 2012 03:32:29 PDT > > My questions are: > > 1. Why are we just receiving a feedback on 13 June 2012 for a message we > sent out on 07 June 2012? With this kind of delay, it apparently leads to > more abuse reports (23 in this case) because we can't remove that address > until we are notified. (Again, in this case, the person actually wished to > continue receiving emails.) > You get it, when the Yahoo user is pressing the "this is SPAM/Junk"-Button. This can take some time. I once got one 14 Months after sending the actual message ;-) > 2. Does an incident like this count 23 times against our Yahoo reputation? > AFAIK this counts as one, because it was on one day and one recipient only. > 3. Is anyone else seeing notification delays coupled with multiple notices > like this? > I never got multiple ones on the same message from one user, but from multiple users and on multiple messages from one user. Kind regards, Christian Mack ------------------------------------------------------ Mailman-Users mailing list Mailman-Users@python.org http://mail.python.org/mailman/listinfo/mailman-users Mailman FAQ: http://wiki.list.org/x/AgA3 Security Policy: http://wiki.list.org/x/QIA9 Searchable Archives: http://www.mail-archive.com/mailman-users%40python.org/ Unsubscribe: http://mail.python.org/mailman/options/mailman-users/archive%40jab.org
