I Wrote:
"Happily -- this seems a pretty easy fix (unspam our list email address
once)."
Now I'm getting reports back that AOL (@yahoo.com mail accounts not yet
a problem) don't always follow their own guidance and sometimes continue
to spam our email address even after it has been marked as OK multiple
times. In my own AOL test account, marking our list email address as OK
has worked perfectly so far.
I'm now suggesting that people also make filter rules to move incoming
list emails into a Clinicians Exchange subfolder. Will see if that
works...
*Michael Reeder, LCPC
*
*Hygeia Counseling Services : Baltimore / Mt. Washington Village location*
*410-871-TALK / michael(at)hygeiacounseling.com*
On 10/19/2022 4:44 PM, Michael Reeder -- Hygeia MS wrote:
*It looks like AOL is now automatically adding our Clinicians Exchange
list messages to the Spam Folder. * I don't know yet if this is
happening for all AOL members.
When I created an AOL account today, it did this from moment one.
I just individually emailed all our AOL members from outside the list
with directions on how to get into their Spam Folder. They need to
click the checkbox to the left of messages that are not spam, then
click on the "OK" icon above the message list and they will be moved
to the inbox. Supposedly this will stop them from being spammed in
the future.
I see no way to create a safe list or white list in AOL. The option
also does not exist in their filters option.
*
*All AOL member email addresses remain in good standing in our
Clinicians Exchange member database (they have not been deactivated).
When I look at our bounce messages, AOL is sending us nothing to tell
us they are spamming or discarding our list messages, so I have no
feedback from them to know what setting changes would stop this from
happening.
*Happily -- this seems a pretty easy fix (unspam our list email
address once). Not happily, people still on AOL are not very
technically-minded generally and lots of our members are in their 70s
and 80s.**
*
Thanks,
Michael
moderat...@clinicians-exchange.org
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