Thanks for the response. Messages transferred server to server. So - the
message is that it wasn't happy with what is on my computer because it
didn't match the new server? Got it - that makes sense.
However now they all deleted on the new server as well. I'm awaiting
customer support to restore from the cPanel migration file. And it seems
the MX records weren't set right at some point. I'll wait for
propagation. Sigh.. I did try to do this on the weekend.
Annamarie
Annamarie Pluhar
802-451-1941
802-579-5975 (iPhone - not good when I'm at my desk.)
On 5 Mar 2018, at 9:03, Steven M. Bellovin wrote:
On 4 Mar 2018, at 21:07, Annamarie wrote:
Hi
I'll get technical help from my new hosting service in the AM but the
time I spend with the person on Chat was not great - and he wanted to
tell me my client was at fault!!!!! NOT.
But I am getting a specific error and I dont' know enough to know
what to do about it. Screenshot attached.
Do the rebuild.
IMAP requires a unique, stable identifier for every message. Depending
on how you copied the server-side messages over, that could indeed
have changed with a new server. Rebuilding takes a while, but all it's
really doing is getting each message anew, with its new identifier.
Now: whether or not that's really the problem does, as I said, depend
on how you copied the messages. If it was done by some sort of file
transfer, server to server, it's quite likely. If, on the other hand,
you used a mail client to copy things, you should be ok. *However* --
if you copied stuff manually that way, but then changed the MailMate
settings to point to the new server, the message you saw is almost
certainly correct. In fact, MailMate warns you about that, as I recall
from when I did something similar a few months ago.
Also I don't quite trust the automated info in the CPanel about the
incoming server and outgoing.. They are telling me that all i need is
domain.com .. aren't there usually three words with a dot between
them?
There's no one rule. What you were told is 100% plausible.
Chat guy did suggest I delete the email account and rebuild it. I'll
lose my smart mailboxes but I shouldn't lose any email, right?
Right.
BTW: we are talking about six different email accounts on four
domains. YES! I should have done one and tested it. I didn't. Thought
I knew what I was doing. Good thing this list serve is on gmail. : )
Thanks
Annamarie
Annamarie Pluhar
802-451-1941
802-579-5975 (iPhone - not good when I'm at my desk.)
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--Steve Bellovin, https://www.cs.columbia.edu/~smb
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