Michael, Per my message I posted:
"We asked for a reasoning why, and after some stock responses, we received a note back that they could not discuss the matter of the block." Maybe I was unclear. This was the ticket you're mentioning. I have an email chain with your support that's pretty lengthy that ended with them stating they would not discuss the matter of the block. I'm not sure what more of a ticket I could open. Thanks, Dickie LaFlamme _____________ For such matters, step #0 is to … Open A Ticket. You can speculate all you want, but nothing will move the issue to resolution without first doing that. Nothing. Aloha, Michael. -- Michael J Wise | Microsoft | Spam Analysis | "Your Spam Specimen Has Been Processed." | Open a HotMail Ticket<http://go.microsoft.com/fwlink/?LinkID=614866&clcid>? From: mailop [mailto:mailop-bounces at mailop.org <https://chilli.nosignal.org/cgi-bin/mailman/listinfo/mailop>] On Behalf Of Apsis Deliverability Team Sent: Tuesday, June 7, 2016 10:50 AM To: achiulli at salesforce.com <https://chilli.nosignal.org/cgi-bin/mailman/listinfo/mailop>; mailop at mailop.org <https://chilli.nosignal.org/cgi-bin/mailman/listinfo/mailop> Subject: [mailop] New comment - [#503261] Re: Microsoft holding IPs hostage? On Tue, Jun 7, 2016 at 1:47 PM, Dickie LaFlamme <rlafla...@dyn.com> wrote: > Well we first saw the blockage via SNDS's "IP status page" - Blocked due > to user complaints or other evidence of spamming. > > Here's one of many diagnostic code we received > > Action: failed > Status: 5.0.0 (undefined status) > Remote-MTA: dns;mx3.hotmail.com (65.55.92.168) > Diagnostic-Code: smtp;550 SC-001 (SNT004-MC3F40) Unfortunately, messages > from 208.76.62.88 weren't sent. Please contact your Internet service > provider since part of their network is on our block list. You can also > refer your provider to > http://mail.live.com/mail/troubleshooting.aspx#errors. > X-PowerMTA-BounceCategory: other > > Thanks, > > [image: Dyn logo, Dyn.com] <http://dyn.com/> > <http://twitter.com/dyn> <http://twitter.com/dyninc>[image: Dyn > facebook account] <http://facebook.com/dyn> > <http://twitter.com/dyninc>[image: > Dyn LinkedIn account] <http://linkedin.com/company/dyn> > > Dickie LaFlamme / Deliverability Specialist > +1 603-296-1952 > > On Tue, Jun 7, 2016 at 1:36 PM, Anthony Chiulli <achiu...@salesforce.com> > wrote: > >> What error code are you receiving back from blocked mail? >> >> *ANTHONY CHIULLI* >> >> Senior Consultant, Deliverability Services >> >> Salesforce >> >> Mobile: 303.817.6506 >> >> On Tue, Jun 7, 2016 at 11:26 AM, Dickie LaFlamme <rlafla...@dyn.com> >> wrote: >> >>> We recently experienced a customer ranges of IPs being blocked at >>> Microsoft, and haven't a clue as to why. >>> >>> Details are below, but I'm wondering if others are running into the same >>> issue: >>> >>> - Customers IPs are 208.76.62.[83-88]. Understandably, SenderScore isn't >>> the end all be all, but all scores are 97 with the only outlier being 94. >>> Our Google Postmaster tool has reported Green/Yellow for over 120 days. >>> >>> - This customer is a high quality sender who has been making strides >>> toward becoming even that much better by focusing on >>> key deliverability metrics. >>> >>> - We've reviewed this range of IPs via SNDS vigorously. For 89 days of >>> data, there's not a single day where complaints are < 0.1%. Over these 89 >>> days, 6.5 million messages have been sent, and over this time, only 8 trap >>> hits occurred from list attrition. We've had these IPs in their feedback >>> loop since inception and no spike or gradual increase has occurred in this >>> time. >>> >>> - We asked for a reasoning why, and after some stock responses, we >>> received a note back that they could not discuss the matter of the block. >>> >>> We've needed a closer look at this by Microsoft but are at a dead end. >>> I'm asking if anyone here has any avenue we can try to reach out to, or >>> ideas as we need to get insight but haven't got any answers. >>> >>> Thanks, >>> >>> Dickie LaFlamme / Deliverability Specialist / Dyn >>> >>> _______________________________________________ >>> mailop mailing list >>> mailop@mailop.org >>> https://chilli.nosignal.org/cgi-bin/mailman/listinfo/mailop >>> >>> >> >
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