On 27/07/2016 1:20 PM, Richelo Killian via mailop wrote:
First and foremost, remove the complaining email address from your list. Depending on what list management software you use, it could be set to automatically remove the complaining address from your list.
Along the same lines, I see similar issues with people forwarding email accounts to hotmail/live/outlook and then marking those (legitimate) forwarded emails as Junk. Some of them appear to not know about the delete button, I have seen bunches of reports at the same time.
I usually follow up with the customer if there is a lot and tell them to stop marking the legitimate emails as junk or remove the forwarder, I don't enjoy reading their personal emails. If they don't respond and continue to mark them as junk I will just remove it myself.
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