Are your customers sharing IPs?
If they have individual IPs I would forward the FBL responses to the customer (preferably automatically to save you hassle) with a statement on each one that they should remove the address from their mailing list and risk having all their hotmail traffic blocked if they don't. Self interest often works well. If your customers are sharing IPs, you have more of a problem as a customer with a badly maintained mailing list could end up impacting your well behaved customers as well. I would suggest you need to highlight (or add if you don't already have them) T&Cs that oblige them to maintain their mailing lists. There is nothing more frustrating for a well behaved customer as having their emails blocked through no fault of their own. As a last resort, before terminating a customer's service, you could oblige them to pay for a dedicated IP. I would also suggest signing up for other FBLs that are relevant to your customer base to head off potential problems with Yahoo etc. From: Craig Marchant [mailto:cmarch...@staff.ventraip.com] Sent: 27 July 2016 07:56 To: Chris Cc: mailop@mailop.org Subject: Re: [mailop] Microsoft Junk Mail Reporting Program That's an issue we have also, where customers set up forwarders on the cPanel "account / service" and then forward it off to hotmail as an example. They then mark the email(s) forwarded as junk and as a result in come the complaints for legitimate emails from their own forwarder, lol. It drives me nuts and no matter how politely you let customers know that marking it as junk only affects them in the long run they just do not understand it and continue to do it. Maybe we need to adopt the policy of removing forwarders as a last resort when all else has failed as you have. On Wed, Jul 27, 2016 at 3:37 PM, Chris via mailop <mailop@mailop.org> wrote: On 27/07/2016 1:20 PM, Richelo Killian via mailop wrote: First and foremost, remove the complaining email address from your list. Depending on what list management software you use, it could be set to automatically remove the complaining address from your list. Along the same lines, I see similar issues with people forwarding email accounts to hotmail/live/outlook and then marking those (legitimate) forwarded emails as Junk. Some of them appear to not know about the delete button, I have seen bunches of reports at the same time. I usually follow up with the customer if there is a lot and tell them to stop marking the legitimate emails as junk or remove the forwarder, I don't enjoy reading their personal emails. If they don't respond and continue to mark them as junk I will just remove it myself. _______________________________________________ mailop mailing list mailop@mailop.org https://chilli.nosignal.org/cgi-bin/mailman/listinfo/mailop The contents of this email are strictly private and confidential unless otherwise noted and is intended for the marked recipients only. If you are not a marked recipient please disregard and delete this email. http://t.sidekickopen55.com/e1t/o/5/f18dQhb0S7ks8dDMPbW2n0x6l2B9gXrN7sKj6v4L XGsN8pTxRTQsN6gW7fZkTq3LvrVvW22sC2W1k1H6H0?si=6717070809235456&pi=01e2186e-7 5e2-4fb3-8b7c-1dc109db7d5f
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