Hi,
We have a customer (kettle.co.uk) reporting that their email going to
O365 via our servers is being delivered directly to the Junk folder in
O365. The systems sending the mail are 208.43.75.107 and
184.172.50.186, neither are new IPs and neither is the domain.
I'm registered for SNDS and JMRP for these IPs and they show 'Normal'
status in SNDS and are reporting traffic as 'Green' with a
complaint-rate of <0.1%
Anyone from Microsoft able to help me understand why their messages are
being delivered directly to the Junk folder, particularly when they're
person-to-person and not mailing-list traffic and what I can do to
rectify this.
Thanks in advance.
Kind regards,
Steve.
--
Steve Freegard
Fort Systems Ltd.
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