Hi Stefano, That link is only intended for customers. Try using the IP address removal portal at http://ipremoval.sms.symantec.com/lookup/ to request that your IP be de-listed. They will de-list a false positive or tell you what is actually causing the issue. All of their services still share the same reputation data as far as I know.
The alternative is to find a Symantec customer who is affected and get them to open a service request listing you as an available contact point for troubleshooting. All Symantec products and services come with basic support cover which allows this. Ken. -- Ken O'Driscoll / We Monitor Email t: +353 1 254 9400 | w: www.wemonitoremail.com On Fri, 2017-05-19 at 12:56 +0200, Stefano Bagnara wrote: > Hi, > > i'm seeing some reject like this by some of our senders: > > > 553 Message filtered. Refer to the Troubleshooting page at > > http://www.symanteccloud.com/troubleshooting for more information. > (#5.7.1) > > The landing page explanation for the message filtered brings on the table > almost anything (blacklist ip, open relay, duns, urls, mail server > configuration, virus, exploit, opt-out link). > > So the answer is no to everything. If one of my customer spammed Symantec > customers I'd like to identify him. > > I was about to submit the "False positive" here: > https://support.symantec.com/en_US/article.TECH233678.html > > But from the description it's not clear to me if this is only for their > customers or not. > > Is there anyone from Symantec here? > Does anyone have experience with this generic message filtered error and > how to deal with it? > > Stefano > > -- > Stefano Bagnara > Void Labs / VOXmail.it > Apache James/jSPF/jDKIM > > _______________________________________________ > mailop mailing list > [email protected] > https://chilli.nosignal.org/cgi-bin/mailman/listinfo/mailop _______________________________________________ mailop mailing list [email protected] https://chilli.nosignal.org/cgi-bin/mailman/listinfo/mailop
