Hi Stefano, WatchGuard (http://reputationauthority.org/) are starting to not like the IP also - "The ip 188.165.188.38 has sent a high ratio of spam (50 percent)."
My guess is that you are seeing the beginning of a reputation problem developing with your IP. It's not restaurant menu that's causing the problem. Ken. -- Ken O'Driscoll / We Monitor Email t: +353 1 254 9400 | w: www.wemonitoremail.com On Fri, 2017-05-19 at 14:42 +0200, Stefano Bagnara wrote: > On 19 May 2017 at 13:28, Ken O'Driscoll <[email protected]> wrote: > > Hi Stefano, > > > > That link is only intended for customers. Try using the IP address > > removal > > portal at http://ipremoval.sms.symantec.com/lookup/ to request that > > your IP > > be de-listed. They will de-list a false positive or tell you what is > > actually causing the issue. All of their services still share the same > > reputation data as far as I know. > > I should have written that I already tested all of my IPs at that page > and they are not listed. > > > The IP address you submitted, 188.165.188.38, does not have a negative > reputation and therefore cannot be submitted for investigation. > > > The alternative is to find a Symantec customer who is affected and get > > them > > to open a service request listing you as an available contact point for > > troubleshooting. All Symantec products and services come with basic > > support > > cover which allows this. > > That's what I will do.. but this is a "menu" email from a restaurant to a > lenovo address (nearby office).. the recipient subscribed to receive the > menu (sent to other 60 people, 2 in lenovo), but I'm not sure he cares > enough to open a ticket with his manager at lenovo dealings with the > symanteccloud configuration. So for my customer it's a fault or mine. I > hoped I was able to get some sort of hint from symantec or anyone else > already seen that Message filtered block from symantec when the IP was > not blocked. > The same happened to another customer with a vodafone.com address > (different IP, similar story). > > Thank you, > Stefano > > > > > > > Ken. > > > > -- > > Ken O'Driscoll / We Monitor Email > > t: +353 1 254 9400 | w: www.wemonitoremail.com > > > > On Fri, 2017-05-19 at 12:56 +0200, Stefano Bagnara wrote: > > > Hi, > > > > > > i'm seeing some reject like this by some of our senders: > > > > > > > 553 Message filtered. Refer to the Troubleshooting page at > > > > http://www.symanteccloud.com/troubleshooting for more information. > > > (#5.7.1) > > > > > > The landing page explanation for the message filtered brings on the > > table > > > almost anything (blacklist ip, open relay, duns, urls, mail server > > > configuration, virus, exploit, opt-out link). > > > > > > So the answer is no to everything. If one of my customer spammed > > Symantec > > > customers I'd like to identify him. > > > > > > I was about to submit the "False positive" here: > > > https://support.symantec.com/en_US/article.TECH233678.html > > > > > > But from the description it's not clear to me if this is only for > > their > > > customers or not. > > > > > > Is there anyone from Symantec here? > > > Does anyone have experience with this generic message filtered error > > and > > > how to deal with it? > > > > > > Stefano > > > > > > -- > > > Stefano Bagnara > > > Void Labs / VOXmail.it > > > Apache James/jSPF/jDKIM > > > > > > _______________________________________________ > > > mailop mailing list > > > [email protected] > > > https://chilli.nosignal.org/cgi-bin/mailman/listinfo/mailop > > > > _______________________________________________ > > mailop mailing list > > [email protected] > > https://chilli.nosignal.org/cgi-bin/mailman/listinfo/mailop > > > > _______________________________________________ > mailop mailing list > [email protected] > https://chilli.nosignal.org/cgi-bin/mailman/listinfo/mailop _______________________________________________ mailop mailing list [email protected] https://chilli.nosignal.org/cgi-bin/mailman/listinfo/mailop
