If you don't get a response back to the reply from a human inside of 24 hours, I'd reply again.
It's also possible they're a tad busy at the moment… what with Convergence and all. Responses might be delayed, but if no reply in 24 hours, try again regardless. Aloha, Michael. -- Michael J Wise Microsoft Corporation| Spam Analysis "Your Spam Specimen Has Been Processed." Got the Junk Mail Reporting Tool<http://www.microsoft.com/en-us/download/details.aspx?id=18275> ? -----Original Message----- From: Andreas Ziegler [mailto:m...@andreas-ziegler.de] Sent: Thursday, November 2, 2017 6:21 PM To: Michael Wise <michael.w...@microsoft.com> Cc: mailop@mailop.org Subject: Re: [mailop] IPs blacklisted with Microsoft Hi Michael, we also have a similar case ( SRX1402507373ID ) We acted like you suggested many times, the subnet also doesn't show any problems in SNDS and there were no JMRP mails. nevertheless, the robot didn't mitigate the issue and our manual response didn't trigger any action from "your" side yet - it's almost 7 days now. we deliver the mail via a relay in a totally different subnet at the moment and there's no issue with that relay's IP - it's just working. so i really can't see what the problem might be with our customer's mails. Regards Andreas Michael Wise via mailop schrieb am 20.09.2017 um 00:30: > Standard response is to start by opening a ticket … using this link. > > > > The first response will be from a robot confirming that the ticket has > been opened, and then within 24 hours (typically much less), the robot > will respond with the details of the Mitigation applied (“If any…”). > > > > If the results are not to your satisfaction, reply to that 2^nd email > and … State Your Case. >
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