> On Nov 12, 2017, at 3:30 PM, [email protected] wrote: > > Hi All, my first post here so I hope I am doing the right thing J > > I am just wondering if anybody can suggest a better approach to this > situation for us. > > We had a new IP block allocated a while ago for customers (103.97.220.0/22) > and are beginning to migrate customers onto that block now off an old one, > however it seems that Microsoft is not trusting any IP’s in that block for > some reason, perhaps they have been spammed in the past or something from it? > > The only option seems to be requesting each individual address to be removed > from the block, which after getting their automated response which says that > they can’t do it you then reply and they will do it, but only 1 at a time > even though we have asked about the whole block but had no response. > > Can anybody suggest a better approach or is there a better contact we might > be able to use then the standard outlook.com <http://outlook.com/> delivery > support people ?
Have you asked for an escalation? Generally, if you reply a couple times “We’d like this to be escalated, we’re just received this netblock and are looking for pre-emptive mitigation” that works. Also, are you sure this is an actual block? Rather than simply low sending thresholds because the IPs are unwarmed? laura -- Having an Email Crisis? We can help! 800 823-9674 Laura Atkins Word to the Wise [email protected] (650) 437-0741 Email Delivery Blog: https://wordtothewise.com/blog
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