Hi Laura, thanks for the reply. We haven’t specifically asked for an escalation no, just asked if the block can be removed from the list, pretty much every IP we are adding to customers from that block is bouncing back with this response, but just with the different IP’s we have requested. Once you reply they will remove 1 at a time it seems, but in the requests we have made we have asked for the block to be removed twice and they ignore the request, only actioning the individual IP unfortunately. Regards Paul ************************************************************************************************************* We have completed reviewing the IP(s) you submitted. The following table contains the results of our investigation. Not qualified for mitigation 103.97.220.120/32 Our investigation has determined that the above IP(s) do not qualify for mitigation.
Please ensure your emails comply with the Outlook.com policies, practices and guidelines found here: http://mail.live.com/mail/policies.aspx. To have Deliverability Support investigate further, please reply to this email with a detailed description of the problem you are having, including specific error messages, and an agent will contact you. Regardless of the deliverability status, Outlook.com recommends that all senders join two free programs that provide visibility into the Outlook.com traffic on your sending IP(s), the sending IP reputation with Outlook.com and the Outlook.com user complaint rates. Junk Email Reporting program (JMRP) When an Outlook.com user marks an email as "junk", senders enrolled in this program get a copy of the mail forwarded to the email address of their choice. It allows senders to see which mails are being marked as junk and to identify mail traffic you did not intend to send. To join, please visit http://support.msn.com/eform.aspx?productKey=edfsjmrpp&page=support_home_options_form_byemail&ct=eformts. Smart Network Data Services program (SNDS). This program allows you to monitor the 'health' and reputation of your registered IPs by providing data about traffic such as mail volume and complaint rates seen originating from your IPs. To register, please visit http://postmaster.live.com/snds/. There is no silver bullet to maintaining or improving good IP reputation, but these programs help you proactively manage your email eco-system to help better ensure deliverability to Outlook.com users. Thank you, Outlook.com Deliverability Support *************************************************************************************************************** From: Laura Atkins [mailto:[email protected]] Sent: Monday, 13 November 2017 11:22 AM To: [email protected] Cc: [email protected] Subject: Re: [mailop] Issues with IP blocking for outlook.com, live.com etc On Nov 12, 2017, at 3:30 PM, [email protected] wrote: Hi All, my first post here so I hope I am doing the right thing J I am just wondering if anybody can suggest a better approach to this situation for us. We had a new IP block allocated a while ago for customers (103.97.220.0/22) and are beginning to migrate customers onto that block now off an old one, however it seems that Microsoft is not trusting any IP’s in that block for some reason, perhaps they have been spammed in the past or something from it? The only option seems to be requesting each individual address to be removed from the block, which after getting their automated response which says that they can’t do it you then reply and they will do it, but only 1 at a time even though we have asked about the whole block but had no response. Can anybody suggest a better approach or is there a better contact we might be able to use then the standard outlook.com delivery support people ? Have you asked for an escalation? Generally, if you reply a couple times “We’d like this to be escalated, we’re just received this netblock and are looking for pre-emptive mitigation” that works. Also, are you sure this is an actual block? Rather than simply low sending thresholds because the IPs are unwarmed? laura -- Having an Email Crisis? We can help! 800 823-9674 Laura Atkins Word to the Wise [email protected] (650) 437-0741 Email Delivery Blog: https://wordtothewise.com/blog
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