Bill - the email wasn't aimed at asking Microsoft for support on a public mailing list. It wasn't a technical support request at all. It was from a network person, separate the end user, looking into an issue which he is unforunately lumped with, who decided to ask a community of people who specialise in e-mail if they possibly see something that he didn't amongst a set of email headers. Surely that is an appropriate discussion to have amongst professionals.
Anyway.... To the couple of people who did reply off-list, thanks. I think I'm now armed with some useful information to send back to the client on what they should be doing to resolve it. Shane -----Original Message----- From: mailop [mailto:mailop-boun...@mailop.org] On Behalf Of Bill Cole Sent: Friday, 24 November 2017 2:44 PM To: Shane Clay via mailop <mailop@mailop.org> Subject: Re: [mailop] Office 365 - Emails marked as not passing fraud detection On 23 Nov 2017, at 22:31 (-0500), Shane Clay via mailop wrote: > Any ideas? Maybe an organization that is clearly paying Microsoft for email services should consider the possible utility of going directly to Microsoft for support??? I'm 100% serious about that. It's been a few months since I was an admin for an O365 account, but in that time I strongly doubt that MS has become more opaque and unhelpful to their direct customers than they are to random non-customers on a public-ish mailing list. Michael Wise (of MS) is frequently quite helpful here but only to a point that can often be vague because he needs to be vague. OTOH, using the available tools and support system inside O365 to make special exceptions for messages that look possibly fake (like ones too and from the same address) worked for me in seconds to days every time in the 4 years that I had to fix a FP problem there. TL;DR: Those paying for a service should seek and receive support for that service from their paid service provider and in my direct experience, O365 customers get that. (You can't imagine how painful it is for me to praise MS.) -- Bill Cole b...@scconsult.com or billc...@apache.org (AKA @grumpybozo and many *@billmail.scconsult.com addresses) Currently Seeking Steady Work: https://linkedin.com/in/billcole _______________________________________________ mailop mailing list mailop@mailop.org https://chilli.nosignal.org/cgi-bin/mailman/listinfo/mailop _______________________________________________ mailop mailing list mailop@mailop.org https://chilli.nosignal.org/cgi-bin/mailman/listinfo/mailop
