I think Benjamin was talking about the case (rare, but they do happen) where you get no answer at the ticket opening, ie you have nothing to answer to. You do get the ticket opening receipt, but no “first level answer” to build a conversation from.
Mathieu. De : mailop <mailop-boun...@mailop.org> De la part de Laura Atkins Envoyé : jeudi 17 janvier 2019 10:16 À : Benjamin BILLON <bbil...@splio.com> Cc : mailop <mailop@mailop.org> Objet : Re: [mailop] Microsoft Support System Down? Why do you open a new ticket and not respond to the old one? When I’ve dealt with MS on behalf of clients (which, admittedly, has been a while), I’ve always kept everything in the same ticket. Is there something I’m missing that makes it better to open a new ticket? laura On 16 Jan 2019, at 06:13, Benjamin BILLON <bbil...@splio.com<mailto:bbil...@splio.com>> wrote: Seems really on&off. People reported a few days ago that yay, they finally got answers to their requests. Your message indicates it's not "solved", but it's been like that for months. I guess the best (and most awful) way would be to open a new ticket if there's no feedback after 24 hours (given them some margin out of the 8h SLA) -- Benjamin From: mailop <mailop-boun...@mailop.org<mailto:mailop-boun...@mailop.org>> On Behalf Of Christina Hoheisel via mailop Sent: mercredi 16 janvier 2019 02:08 To: mailop@mailop.org<mailto:mailop@mailop.org> Subject: [mailop] Microsoft Support System Down? Hello Everyone, For the past couple weeks we've noticed an issue with Microsoft's support system. After submitting a new support request, we receive the auto-response message noting that the ticket has been received and we should expect to receive a response within 8 hours (like normal), but then we never actually receive a response. The first time we noticed this happening was at the end of December and the issue still persists. Is anyone else having luck with getting through to Microsoft support right now? I appreciate your help with this. Thanks, Christina -- Christina Hoheisel Technical Account Manager SparkPost<http://sparkpost.com/> _______________________________________________ mailop mailing list mailop@mailop.org<mailto:mailop@mailop.org> https://chilli.nosignal.org/cgi-bin/mailman/listinfo/mailop -- Having an Email Crisis? We can help! 800 823-9674 Laura Atkins Word to the Wise la...@wordtothewise.com<mailto:la...@wordtothewise.com> (650) 437-0741 Email Delivery Blog: https://wordtothewise.com/blog
_______________________________________________ mailop mailing list mailop@mailop.org https://chilli.nosignal.org/cgi-bin/mailman/listinfo/mailop
