Thanks for all of your replies — it sounds like others are seeing this issue too.
Exactly what Mathieu said. I'm referring to this new issue where I never receive a reply from Microsoft other than the auto-response noting that a ticket was created and that I should expect to receive a response in 8 hours. I am not receiving anything after that for the past few weeks and others on my team, as well as some of our customers, have reported this as well. Thanks, Christina On Thu, Jan 17, 2019 at 2:30 AM <mailop-requ...@mailop.org> wrote: > > Send mailop mailing list submissions to > mailop@mailop.org > > To subscribe or unsubscribe via the World Wide Web, visit > https://chilli.nosignal.org/cgi-bin/mailman/listinfo/mailop > or, via email, send a message with subject or body 'help' to > mailop-requ...@mailop.org > > You can reach the person managing the list at > mailop-ow...@mailop.org > > When replying, please edit your Subject line so it is more specific > than "Re: Contents of mailop digest..." > > > Today's Topics: > > 1. Re: Microsoft Support System Down? (Benjamin BILLON) > > > ---------------------------------------------------------------------- > > Message: 1 > Date: Thu, 17 Jan 2019 10:28:25 +0000 > From: Benjamin BILLON <bbil...@splio.com> > To: Mathieu Bourdin <mbour...@np6.com>, Laura Atkins > <la...@wordtothewise.com>, mailop <mailop@mailop.org> > Subject: Re: [mailop] Microsoft Support System Down? > Message-ID: > > <he1pr0602mb34353c11198e28c9bd772728b4...@he1pr0602mb3435.eurprd06.prod.outlook.com> > > Content-Type: text/plain; charset="utf-8" > > Yup > > -- > Benjamin > > From: Mathieu Bourdin <mbour...@np6.com> > Sent: jeudi 17 janvier 2019 10:26 > To: Laura Atkins <la...@wordtothewise.com>; Benjamin BILLON > <bbil...@splio.com> > Cc: mailop <mailop@mailop.org> > Subject: RE: [mailop] Microsoft Support System Down? > > I think Benjamin was talking about the case (rare, but they do happen) where > you get no answer at the ticket opening, ie you have nothing to answer to. > You do get the ticket opening receipt, but no “first level answer” to build a > conversation from. > > Mathieu. > > De : mailop <mailop-boun...@mailop.org<mailto:mailop-boun...@mailop.org>> De > la part de Laura Atkins > Envoyé : jeudi 17 janvier 2019 10:16 > À : Benjamin BILLON <bbil...@splio.com<mailto:bbil...@splio.com>> > Cc : mailop <mailop@mailop.org<mailto:mailop@mailop.org>> > Objet : Re: [mailop] Microsoft Support System Down? > > Why do you open a new ticket and not respond to the old one? When I’ve dealt > with MS on behalf of clients (which, admittedly, has been a while), I’ve > always kept everything in the same ticket. > > Is there something I’m missing that makes it better to open a new ticket? > > laura > > > On 16 Jan 2019, at 06:13, Benjamin BILLON > <bbil...@splio.com<mailto:bbil...@splio.com>> wrote: > > Seems really on&off. People reported a few days ago that yay, they finally > got answers to their requests. > Your message indicates it's not "solved", but it's been like that for months. > > I guess the best (and most awful) way would be to open a new ticket if > there's no feedback after 24 hours (given them some margin out of the 8h SLA) > > -- > Benjamin > > From: mailop <mailop-boun...@mailop.org<mailto:mailop-boun...@mailop.org>> On > Behalf Of Christina Hoheisel via mailop > Sent: mercredi 16 janvier 2019 02:08 > To: mailop@mailop.org<mailto:mailop@mailop.org> > Subject: [mailop] Microsoft Support System Down? > > Hello Everyone, > > For the past couple weeks we've noticed an issue with Microsoft's support > system. After submitting a new support request, we receive the auto-response > message noting that the ticket has been received and we should expect to > receive a response within 8 hours (like normal), but then we never actually > receive a response. The first time we noticed this happening was at the end > of December and the issue still persists. Is anyone else having luck with > getting through to Microsoft support right now? I appreciate your help with > this. > > Thanks, > > Christina > > -- > Christina Hoheisel > Technical Account Manager > SparkPost<http://sparkpost.com/> > > _______________________________________________ > mailop mailing list > mailop@mailop.org<mailto:mailop@mailop.org> > https://chilli.nosignal.org/cgi-bin/mailman/listinfo/mailop > > -- > Having an Email Crisis? We can help! 800 823-9674 > > Laura Atkins > Word to the Wise > la...@wordtothewise.com<mailto:la...@wordtothewise.com> > (650) 437-0741 > > Email Delivery Blog: https://wordtothewise.com/blog > > > > > > > -------------- next part -------------- > An HTML attachment was scrubbed... > URL: > <https://chilli.nosignal.org/cgi-bin/mailman/private/mailop/attachments/20190117/48ea4bbc/attachment.html> > > ------------------------------ > > Subject: Digest Footer > > _______________________________________________ > mailop mailing list > mailop@mailop.org > https://chilli.nosignal.org/cgi-bin/mailman/listinfo/mailop > > > ------------------------------ > > End of mailop Digest, Vol 135, Issue 36 > *************************************** -- Christina Hoheisel Technical Account Manager SparkPost _______________________________________________ mailop mailing list mailop@mailop.org https://chilli.nosignal.org/cgi-bin/mailman/listinfo/mailop
