On 2020-06-19 7:59 a.m., Leo Gaspard via mailop wrote:
Hello all,
We handle an email forwarder. Recently, we have been having more and
more issues with people reporting forwarded emails as spam, that end up
(probably) deteriorating the reputation of our email servers.
Since every email client in the world can check multiple mailboxes, ISPs
and Telco's are starting to simply turn off 'remote forwarding', it is
an option for you of course.
We have already set up:
- an antispam, but some emails marked as spam are even to human eyes not
obviously spams, and mostly depend on how the recipient feels about it
- SRS
Which is why you should consider the spam protection as an integral part
of the email service, and not simply a 'pre-filtering' system, as this
way cases of "one man's spam is another man's reading material"..
Let the customer make the final choice.. eg 'Click Allow/Block Sender'.
Any one who says they have 100% perfect spam protection is lying to your
face, be happy with 99.9% and let the end users have some element of
decision making.
- Addition of Delivered-To and X-Original-To headers
- Forwarding the email to abuse@ or spam@ will help us feed it to our
antispam
Do you know of additional best practices we could do, to better help
training our antispam as well as hopefully redirect at least some of the
reputation loss to the actual sender of the email?
Thank you,
Leo Gaspard
Never forward known spam ;)
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