> On 12 May 2021, at 09:59, Michael Rathbun via mailop <[email protected]> > wrote: > > On Wed, 12 May 2021 09:27:40 +0100, Laura Atkins via mailop > <[email protected]> wrote: > >> The things we normally recommend to folks dont always work as expected. >> Sometimes they do and we can fix things no problem. But sometimes they are >> just an inscrutable black box with variable responses. > > This is a characteristic that is also visible inside the system. I found > instances in the architecture where it might be impossible to determine what > had happened to a given message.
You are not the first Microsoft (former) employee to tell me that. I think the first was DV back in SF a decade and a half ago when we were sitting in his living room during his whiskey tasting party. But it honestly could have been JD even before that. >> The other bit of speculation is that Microsoft as an entity just >> doesnt really care what any outside company or person thinks. They do >> things >> The Microsoft Way. > > I endorse this analysis, noting that MSFT attempted to replace "commodity > protocols" like TCP/IP with their own concoctions; MSFT had no idea what > forces they were dealing with. Or… care? I mean this is the company that broke things internally in a way that made EVERYTHING fail SPF (even their own mail) because of an internal handoff. That went on for months. This is why I can’t get excited about Microsoft quarantining every DMARC failure. This is a much better situation than them respecting DMARC and then rejecting perfectly valid messages because they can’t do authentication analysis correctly. >> There isnt the space inside the company for folks who know >> what the problems are to effectively advocate for change. I think there are >> lots of individuals who care and who see the issues, but the product >> developers / managers / owners just dont care. Theyd care if there were >> numbers to demonstrate the problem, but none of the numbers actually look >> like >> a problem. > > My utmost respect for those who are still there, working in whatever way they > can. The foe is not an evil supervillain. It's simply the system as it has > evolved to work, within the systems in which it is embedded. You can fight people. You can fight ideas. You cannot fight embedded bureaucracy. laura -- Having an Email Crisis? We can help! 800 823-9674 Laura Atkins Word to the Wise [email protected] (650) 437-0741 Email Delivery Blog: https://wordtothewise.com/blog
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