Microsoft peeps probably don't read the list (well, one does, but he's likely on PTO and doesn't wish to be used for an escalation point).
Over the past few weeks we've been seeing long delays in replies to our unblock submission responses at Microsoft. It's possible they're overwhelmed right now. I'd give it a few more days. In our case, it did take 4-5 days to get replies that would normally come within 24-36 hours. If still no luck then, then I'd suggest submitting a new ticket. I get the feeling sometimes a rep will mishandle a ticket or it might get closed unexpectedly. New ticket, new try, new rep, seems like a good thing to gamble on, in that case. Cheers, Al Iverson On Tue, Aug 24, 2021 at 6:10 PM Matt Corallo via mailop <[email protected]> wrote: > > We had a mistake in a config which resulted in some user From:s on other > domains and should have been relayed through > user-configured SMTP relays instead going out directly. Config persisted for > all of a few minutes, which is no problem > for other providers, but did result in Outlook completely blocking the > offending IPs. > > In the past, the Outlook folks would always do the dance of responding to the > ticket with "not qualified for > mitigation", but then would change their mind after getting more detail in a > reply email to the ticket. Now when I try > to reply to the email I simply get radio silence, presumably the replies are > going into a spam box somewhere like almost > all other mail to outlook from tiny-volume senders. > > If someone at Hotmail could kick ticket SRX1527587915ID, I'd appreciate it. > > Matt > _______________________________________________ > mailop mailing list > [email protected] > https://list.mailop.org/listinfo/mailop -- Al Iverson // Wombatmail // Chicago Deliverability: https://spamresource.com DNS Tools: https://xnnd.com _______________________________________________ mailop mailing list [email protected] https://list.mailop.org/listinfo/mailop
