Hi Alex, and thank you for responding.
I went to that form, entered the info, got the confirmation email,
and then when I do step 3 to unblock, it says:
The IP address in question is not currently blocked in our system.
Please refer to the email message you received from Microsoft and follow
the steps it suggests.
I had done these steps several times (with the same results) several
days ago, but stopped when
the "forward" stopped getting responses.
Reading between the lines, I think the response to the forward is a
standard "click here"
message without any actual investigation, and just takes you to that link.
The full error message (sorry, should have put this in before) says:
microsoft-com.mail.protection.outlook.com[104.47.54.36] said: 550 5.7.511
Access denied, banned sender[50.116.29.164]. To request removal from this
list please forward this message todel...@messaging.microsoft.com. For
more information please go to
http://go.microsoft.com/fwlink/?LinkId=526653. AS(1410)
[DM3NAM06FT011.Eop-nam06.prod.protection.outlook.com] (in reply to RCPT TO
command)
This looks like Outlook to me, not Office 365. I will try the support
ticket referenced at the
tail end of the Office 365 process.
Thanks again for the response.
John
On 1/17/22 1:32 PM, Alex Irimia via mailop wrote:
Hi John,
The error message you've referenced is related to Office365 domains,
not Outlook.
You should be able to unblock your IP on this form:
https://sender.office.com/
On Mon, Jan 17, 2022 at 7:56 PM John Gateley via mailop
<mailop@mailop.org> wrote:
Hello,
Thanks to a helpful message from Hetzner, I signed up for
Microsoft SNDS.
According to SNDS my IP address is not blocked, but is "Junked due
to user complaints or other evidence of spamming"
I still get
550 5.7.511
Access denied, banned sender[50.116.29.164]
every time I send to a Microsoft Outlook address.
I forward the bounce, as instructed, get the "we will respond in
24 hours" response, but then nothing.
My server is very small, just my wife and I, and we do not spam
ever. The "junked" is due to someone else in a close by IP address.
I don't have enough information to open a ticket, I think. Any
suggestions for a next step?
Thanks!
John
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Regards,
Alex Irimia
Postmastery
*Email Infrastructure, Analytics, DMARC and Deliverability*
Amsterdam, NL/Paris, FR
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