On 03/03/2022 23:13, Bill Cole via mailop wrote:
(or is that a pipe dream?)
I am just guessing that you also need it to be price and
feature-competitive with 2 of the world's largest tech behemoths too?
That is the big challenge.
I cannot in good conscience recommend either of the mailbox hosters
that I work for (or any of their non-behemoth competitors) broadly for
small businesses. That's not just because I'm a terrible
marketer/salesman: neither one is chasing new mailbox business
independent of other services.
I agree with all this. I had considered recommending ourselves, and had
an email all prepared, but decided not to send it, because it probably
wouldn't be worth the hassle. Our main reason for supplying email
hosting is for customers of our other products so they don't have to
deal with bad email hosting elsewhere (it actually reduces our support
costs for our other products). We make very little money on email
hosting, and once people start wanting personalised support, that wipes
out the small profit margin, plus more. Microsoft & Google, etc get away
without giving good support because people don't expect it from them.
They do expect it from smaller companies, even though they're not paying
much more.
I expect many of the smaller email providers are in the same boat.
Paul
--
Paul Smith Computer Services
Tel: 01484 855800
Vat No: GB 685 6987 53
Sign up for news & updates at http://www.pscs.co.uk/go/subscribe
_______________________________________________
mailop mailing list
[email protected]
https://list.mailop.org/listinfo/mailop
