Thanks Michael, I submitted the request, hopefully we'll get delisted soon.
On Tue, Dec 6, 2022 at 11:06 PM Michael Wise <[email protected]> wrote: > > > S3150 is a Consumer block, not an Office365 block. > > It’s critical to keep the difference clear. > > > > Trying to delist at the Office365 delisting portal will have absolutely no > effect what so ever, seeing as in Office365, the IP reputation is clear. > > The issue is in OLC, and one needs to use the Consumer, aka “Hotmail” > portal to delist, and then there are a few steps. > > > > Hotmail <http://go.microsoft.com/fwlink/?LinkID=614866> <- the link > > > > After you have submitted the info, you’ll get a response from the robot > with an SR number, and shortly thereafter (no more than 24 hours?) you > should get a follow-up decision. > > > > And this is where you need to step in, reply to that email, and state your > case, and that will be read by a human. > > > > Aloha, > > Michael. > > -- > > *Michael J Wise* > Microsoft Corporation| Spam Analysis > > "Your Spam Specimen Has Been Processed." > > Open a ticket for Hotmail <http://go.microsoft.com/fwlink/?LinkID=614866> > ? > > > > *From:* mailop <[email protected]> *On Behalf Of *netops Network > Operations via mailop > *Sent:* Tuesday, December 6, 2022 12:05 PM > *To:* [email protected] > *Subject:* [EXTERNAL] [mailop] Microsoft 365 Delisting Service > > > > Dear community, > > > > Is there anyone from the Microsoft 365 team here ? or is there anybody who > has contacts of any representative who can help with IP delisting ? > > > > We are a cybersecurity company, protecting organizations from our own > cloud. Our IP ranges always had a good reputation and all online public > services show our IPs as good, and not listed on any spam lists / black > lists. > > > > We have a customer who is using 149.19.194.91 IP. We checked it into all > public services for IP reputation and everywhere it shows up as GOOD. > > Anyway using Microsoft 365 Services, all emails are rejected: > > "*Unfortunately, messages from [149.19.194.91] weren't sent.* > > *Please contact your Internet service provider since part of their network > is on our block list (S3150).*" > > > > We tried to delist the IP 149.19.194.91 many times through > *https://sender.office.com/ > <https://nam06.safelinks.protection.outlook.com/?url=https%3A%2F%2Fsender.office.com%2F&data=05%7C01%7Cmichael.wise%40microsoft.com%7C64909601d0ed4d08324308dad7c5a76f%7C72f988bf86f141af91ab2d7cd011db47%7C1%7C0%7C638059541176592874%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=x6%2Fzh23%2BV%2Bvtip3dKFi87YcXii937HTGcxiTdqi7CaI%3D&reserved=0>* > but > it never worked... All the time we submit the request, it says that it > requires escalation, we ask for escalation and nothing happens, we are not > getting any feedback for weeks... > > > > At the outlook > ipStatus(*https://sendersupport.olc.protection.outlook.com/snds/ipStatus.aspx > <https://nam06.safelinks.protection.outlook.com/?url=https%3A%2F%2Fsendersupport.olc.protection.outlook.com%2Fsnds%2FipStatus.aspx&data=05%7C01%7Cmichael.wise%40microsoft.com%7C64909601d0ed4d08324308dad7c5a76f%7C72f988bf86f141af91ab2d7cd011db47%7C1%7C0%7C638059541176592874%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=ExyAuy%2B2EPzUUodW7NFXZfPZuy%2F7AjLiCJlS%2Fq5FoY8%3D&reserved=0>*) > I don't see any of our IPs having an abnormal status... > > > > Has anybody encountered the same issue ? How did you get it resolved ? It > looks very hard to cooperate with Microsoft, they keep ignoring us while > customer is complaining and the IP was never part of any spam lists/black > lists... > > > > -- > > > > *Best Regards,* > > Andrian >
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