On 11/08/2026 13:57, Benoit Panizzon via mailop wrote: > Anyone an insight how this best works?
The clue is in the first automated message: "Original Submission Details **Read-only** — Please, do not modify. This section preserves the initial form submission for internal reference and audit purposes." The message telling you not to modify the subject line is inconsistent with the reality of Microsoft's support system. You need to top-post your response, including the original email. Otherwise - as you can tell from the "original message" in the support response where they tell you to re-submit it, they don't know if you did that or not because the two support systems aren't linked. You will then get into a template response loop where they "do not see anything offhand that would be preventing your mail from reaching our customers". -- Simon Arlott _______________________________________________ mailop mailing list [email protected] https://list.mailop.org/listinfo/mailop
