Hi Team Until one month or so ago, when we received an JMRP complaint from Microsoft, the receiving Microsoft customer was clearly stated in the report.
So in cases of false positives (which they mostly are) we blocked the customer and told him to sort out with the recipient why a legitimate email was reported as spam to Microsoft. We do this to prevent hitting S3150 with mostly success. But now I face a new issue. There report was altered, all headers containing any email address has the address replaced by <X>. I can still find the email email in question in our logs, but when it was sent to 10 recipients with @hotmail.com or @outlook.com I can't tell our customer which one of his recipients reported his email as spam. And those are clearly false positives - some recipients still confuse 'junk' and 'trash'. How do you handle such cases? Any contact @ Microsoft which could restore the old behaviour of disclosing the recipient which reported the email? -- Mit freundlichen Grüssen -Benoît Panizzon- @ HomeOffice und normal erreichbar -- I m p r o W a r e A G - Leiter Commerce Kunden ______________________________________________________ Zurlindenstrasse 29 Tel +41 61 826 93 00 CH-4133 Pratteln Fax +41 61 826 93 01 Schweiz Web http://www.imp.ch ______________________________________________________ _______________________________________________ mailop mailing list [email protected] https://list.mailop.org/listinfo/mailop
