I tracked down the log file. The menu command created the zip file, but doesn't appear to have sent it. I manually emailed it to the support email address.
Monte On Friday, June 5, 2015 at 7:21:51 AM UTC-7, Monte Levinson wrote: > > I reset the app again, but the Support & Feedback menu item doesn't seem > to do anything. The other items in the help menu all work. Is there a log > somewhere I can manually pull for you? I'm OK using terminal if you tell > me where to look. > > Monte > > On Friday, June 5, 2015 at 6:24:12 AM UTC-7, Mailplane Support wrote: >> >> Can you reproduce it and immediately click Help > Support & Feedback? >> This will send us your log report, which may hold some clues. >> >> Cheers, >> >> Jessica >> >> On Thu, Jun 4, 2015 at 12:12 PM, Monte Levinson <[email protected]> >> wrote: >> >>> Thanks, Jessica. I have one google apps account (it pulls in others, >>> but I only login to one account). When I reset mailplane it behaves the >>> same way that I described above. The mail tab shows Inbox, which I set as >>> my default in the browser, and when I try to open the calendar or contacts >>> tabs, I get a messages saying "Waiting until gmail of Monte has been >>> loaded". Prior to the 1419 update, I'd been using Mailplane to show the >>> old gmail view, while using Inbox in my browser. When I applied that >>> update, this behavior started. In the Inbox view, the buttons on the >>> toolbar are greyed out and don't work (Evernote, etc.). When I select go >>> to Gmail from the Inbox navigation pane on the left, Mailplane opens a new >>> window. The toolbar in that window shows back, forward, and downloads, and >>> I'm unable to add tabs. >>> >>> I really love mailplane and I'm kind of pleased that I can run Inbox in >>> it, but I'm guessing you didn't intend it to work this way. For now, this >>> is workable, but not ideal. >>> >>> Monte >>> >>> On Thursday, June 4, 2015 at 6:30:09 AM UTC-7, Mailplane Support wrote: >>>> >>>> Hi Monte, >>>> >>>> How many account do you have open when this happens? If you click >>>> Mailplane > Reset Mailplane, does it seem to help? >>>> >>>> Cheers, >>>> >>>> Jessica >>>> Customer Support Ninja >>>> >>>> On Wed, Jun 3, 2015 at 12:23 AM, Monte Levinson <[email protected]> >>>> wrote: >>>> >>>>> I was notified that version 3.5.0 was available today so I updated the >>>>> Mailplane app. Now my mail tab shows Inbox, but when I try to open the >>>>> calendar or contacts (thanks!) tabs I get a message that it's waiting for >>>>> the gmail tab to load. I can send and receive mail and perform all the >>>>> Inbox functions that I've tried (snooze, done, etc.). I can drag in >>>>> attachments, but the Services, like send file don't seem to work. >>>>> >>>>> So did I luck out, or did this squeak through? >>>>> >>>>> -- >>>>> You received this message because you are subscribed to the Google >>>>> Groups "mailplaneapp" group. >>>>> To unsubscribe from this group and stop receiving emails from it, send >>>>> an email to [email protected]. >>>>> To post to this group, send email to [email protected]. >>>>> Visit this group at http://groups.google.com/group/mailplaneapp. >>>>> For more options, visit https://groups.google.com/d/optout. >>>>> >>>> >>>> -- >>> You received this message because you are subscribed to the Google >>> Groups "mailplaneapp" group. >>> To unsubscribe from this group and stop receiving emails from it, send >>> an email to [email protected]. >>> To post to this group, send email to [email protected]. >>> Visit this group at http://groups.google.com/group/mailplaneapp. >>> For more options, visit https://groups.google.com/d/optout. >>> >> >> -- You received this message because you are subscribed to the Google Groups "mailplaneapp" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/mailplaneapp. For more options, visit https://groups.google.com/d/optout.
